Address
Form of workThe Omni/Ops Team Lead is responsible for managing the store fulfillment process and leading the store omni/operations team. They are accountable for achieving program targets through the development of their team and establishing strong partnerships throughout the store. The Omni/Ops Team Lead position is NON-exempt (it is an hourly position.)
Pick orders by locating merchandise within the store in a timely manner
Pack items in accordance with published standards and deadlines
Ship customer orders in a timely manner by prioritizing orders based on requested delivery option
Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area
Ability to work at a fast pace, collaborate, and perform duties as requested by management
Passionate about providing Relentless Customer Care
Minimum Education & Experience:
4 year college degree or equivalent experience
High School Diploma or GED equivalent
Reads and speaks fluent English
Ability to read and adhere to all policy and procedure manuals
Strong retail background with time spent in sales, operations or management within stores
Ability to work quickly and accurately in a deadline-driven environment
Capable of multi-tasking and organizing large volumes of work
Self-directed and able to work with minimal supervision
Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems
Ability to read and adhere to all policy and procedure manuals
Knowledge / Skills Requirements:
Excellent communication skills, both verbal and written
Ability to mitigate problems quickly and possess strong problem solving skills
Attention to detail with ability to manage program metrics and deliver on goals
Passionate about providing Relentless Customer Care
Capable of multi-tasking and organizing large volumes of work
Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems
Ability to work a flexible schedule including nights and weekends
Previous retail selling floor experience and/or familiarity with store fulfillment procedures a plus
Physical Requirements:
Capable of lifting up to 50 lbs. at floor level or team lift when appropriate or needed
Ability to push/pull receiving equipment weighing up to 500 lbs.
Capable of operating a computer and other electronic equipment
Ability to stand for long periods of time
Able to repeatedly use hand equipment to process merchandise (sensor remover, tape gun, etc.)
Capable of twisting, bending, and stooping
Ability to work at a safe and steady pace by using all safety equipment as directed
Ability to work a flexible schedule including nights and weekends
Employment Type: ["OTHER","FULL_TIME"]
