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SalaryCharleston Veterinary Referral Center has exciting and rewarding career opportunities in our Client Care Department! We have an immediate opening for a Client Care Team Lead. The goal for placing a Team Lead is to continue working towards the goal of the best Client Care and efficiency possible. This individual will be available to act as a point person for most matters regarding the Client Care Team. We are serious about providing the best medicine and client experience!
CVRC is a 24 hour emergency referral center located in beautiful Charleston, SC. We are the ONLY VECCS Level 1 Certified Facility in South Carolina and 1 of 2 in the southeast region of the United States!
Responsibilities will include, but are not limited to:
- Direct leadership to Client Care Team
- Maintains Client Care Team Schedule, including addressing call outs and coverage
- Schedules and Leads monthly Client Care Meetings.
- Perform Annual Job Performance Reviews, in conjunction with HR Manager.
- Responsible for daily Client Care operations and efficiency
- Work with Hospital Manager and Office Administrator on accounts receivable.
- Address client questions regarding billing and handle minor billing corrections and disputes.
- Assist in Client Care duties as needed if short staffed/very busy.
- Manage euthanasia administrative documentation as needed with Hospital Manager.
- Order office supplies as needed for front of hospital.
- Monitor front desk and lobby to ensure client wait times are acceptable.
- Responsible for appearance of lobby and reception area.
- Attend monthly Team Lead meetings
- Work with other Team Leaders and management for workflow or performance concerns with the Client Care Team
- A minimum of 3 years of supervisor experience preferred, not required
- A minimum of 3 years of veterinary medicine Client Care experience preferred, not required
- Basic understanding of veterinary staff scheduling and needs of the hospital.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.
- Strong work ethic and positive attitude
- Excellent communication skills with doctors, coworkers, and clients
- Maintain a professional, positive, and encouraging attitude
Compensation ranges from $24-26/ hour, depending on previous experience and skill set of the applicant. Shifts are typically 8 hour shifts, 5 days a week. Schedules may include some weekend days and some holidays. Must have customer service experience and references from previous employers.
It’s a calling and we are on a mission to save lives! Join our team and apply now!
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