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SalaryOmbudsman Regional Liaison
(240000JG)About Us
The Ohio Department of Aging (ODA) is a cabinet-level agency within the executive branch of the Ohio state government. The director of ODA is a member of the Governor's cabinet, serving as principal advisor and advocate for 2.8 million older adults and their families. Through services, supports, and activities that cover a wide spectrum of issues, ODA strives to achieve its mission to foster sound public policy, research, and initiatives that benefit older Ohioans.
ODA is the federally designated agency responsible for developing and administering multi-year state plans that advocate for, and provide assistance to, older Ohioans and their families. In addition to the centralized functions, the agency designates and contracts with community providers and a network of 12 Area Agencies on Aging, who manage a wide array of federal and state-funded supportive services. These services assist older adults to live as independently as possible; promote healthy aging and active community involvement; and support family members in their vital care giving role.
To promote the agency’s vision of Ohio – the best place to age in the nation, ODA actively collaborates with consumers, stakeholders from key associations, government, and the public. The Office of the State Long-Term Care Ombudsman and the Board of Executives of Long-Term Services and Supports are also located within ODA.
Our core values are:
Promote Independence - Provide resources that foster independence and autonomy throughout the lifespan.
Empower Communities - Deliver sustainable, relevant solutions that empower communities to act within the best interest of their elders.
Challenge Ageism - Promote new perspectives of aging that challenge the traditional declinist narrative.
Advocate for Excellence - Advocate with and for Ohio’s elders to ensure their voices are heard and their needs are met.
Engage in Innovation - Engage the aging network by staying innovative, flexible, and attentive to the evolving needs of our partners and stakeholders.
To learn more about the ODA and our programs visit our website.
About the Office of the State Long-Term Care Ombudsman:
The Office of the State Long-Term Care Ombudsman (SLTCO) safeguards the rights of consumers of long-term care and other services throughout Ohio. The office's mission is to advocate for excellence wherever consumers live. Representatives of the office seek resolution of problems and advocate for consumers and residents of nursing homes and other long-term care settings, with the goal of enhancing their quality of life and care.
The Office has established the Ombudsman Regional Liaison role to support the implementation of Ohio’s next generation Ombudsman strategy. Leveraging data-backed insights and strategic deployment models, the strategy aims to strengthen the presence and performance of Ohio’s ombudsmen. By promoting statewide operational consistency and uplifting the voices of consumers of long-term care, Ohio can be the “the best place to age in the nation.”
In addition to the traditional duties of an ombudsman, the new role will serve as a key strategic partner and liaison between SLTCO and Ohio’s regional programs, ensuring advocacy and support for nursing home residents and residents of other long-term care settings. Ombudsman Regional Liaisons will actively collaborate with regional ombudsmen and the state interagency transition team in response to emergent transitions and emergencies, such as facility closures. Currently, there are six (6) Ombudsman Regional Liaison positions available.
About the Ombudsman Regional Liaison Role:
The Ombudsman Regional Liaison role will be primarily responsible for:
- Acting as a strategic partner to SLTCO to augment the overall presence and performance of ombudsmen in a data-driven manner.
- Supporting SLTCO to improve resident awareness on the role of an ombudsman and coordinating with regional ombudsmen to identify vulnerable residents.
- Serving as part of the response to urgent situations in nursing homes and other long-term care settings as resident advocates (e.g., closures, natural disasters).
- Promoting advocacy efforts to improve awareness of long-term care consumer rights and participating in local collaborative activities and teams.
- Identifying systemic advocacy initiatives and emerging long-term care consumer protections; developing outreach and advocacy strategies for those initiatives.
- Analyzing data trends and themes pertaining to nursing homes and other long-term care settings within the assigned region(s) and drawing informed insights for more proactive and targeted interventions.
- Leveraging data-driven insights to identify areas for improvement and inform advocacy efforts and policy recommendations.
- Performing ombudsman core services, including conducting visits to high-need facilities.
- Assisting in the education and certification of regional ombudsmen and providing guidance, training, and technical assistance.
Each Ombudsman Regional Liaison is responsible for two designated service regions. Candidates are invited to express their interest in specific region(s) via the Supplemental Question Section in the application. For more in-depth information, please click here to view the position description and here to view the Area Agency on Aging Statewide Map with Regional Liaison regions.
Major Worker Characteristics
Knowledge of social or behavioral science or pre-medicine; program planning for human service organizations; social program & policy analysis; agency & governmental laws, rules, regulations & procedures applicable to particular social program; supervisory principles/techniques; management*; accounting, finance or budgeting*. Ability to deal with many variables & determine specific action; prepare & deliver speeches before specialized audiences; establish professional atmosphere as administrator; handle sensitive inquiries from & contacts with officials & general public.
(*)Developed after employment.
Required Qualifications:
Completion of undergraduate core program in social or behavioral science, pre-medicine or public or business administration or accounting; 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; 6 mos. exp. in supervisory principles/techniques.
Or completion of graduate core program in social or behavioral science, medicine-related field or public or business administration or accounting; 12 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; 6 mos. exp. in supervisory principles/techniques. Note: Training in business or public administration or accounting & exp. in review of services for cost containment/budgeting only pertain to medical cost containment program administrator positions.
Or equivalent of Minimum Class Qualifications for Employment noted above.
Preferred Candidate Skills:
Technical Skills: Nursing, Social Services
Professional Skills: Analyzation, Collaboration, Innovation, Strategic Thinking, Verbal Communication, Written Communication
Travel Statement:
Travel is required. The selected candidate must be able to provide their own transportation and must have a valid driver's license. To review our Mileage Reimbursement, please click here.
Perks
- Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans
- Dental, vision, and basic life insurance premiums are free after completed eligibility period
- Paid time off, including vacation, personal, and sick leave
- A variety of educational and professional development funding
- Retirement: Visit the OPERS website for more information
- Ohio Deferred Compensation program: Visit the Ohio Deferred Compensation website for more information
- All applicants must complete an online application to be considered.
- When completing your online Ohio Civil Service Application, you must describe how you meet the minimum qualifications outlined on this job posting.
- All answers to the supplemental questionsmust be supported by the work experience/education on your civil service application.
- If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made.
Other information:
- Job Classification: Human Services Program Administrator 2
- Salary Information: Unless required by legislation or union contract, starting salary will be set at the lowest rate of the salary range. In most cases successful employees will move up a step in the salary range within six months, with subsequent step increases occurring every year as supported by successful performance evaluation results. We also offer cost of living adjustments, longevity supplements after five years of eligible public service, and wellness incentives
Completion of undergraduate core program in social or behavioral science, pre-medicine or public or business administration or accounting; 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; 6 mos. exp. in supervisory principles/techniques.
- Or completion of graduate core program in social or behavioral science, medicine-related field or public or business administration or accounting; 12 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; 6 mos. exp. in supervisory principles/techniques. Note: Training in business or public administration or accounting & exp. in review of services for cost containment/budgeting only pertain to medical cost containment program administrator positions.
- Or equivalent of Minimum Class Qualifications for Employment noted above.
Technical Skills: Social services, Nursing.
Professional skills: Verbal communication; Written Communication, Collaboration, Analyzation, Strategic thinking
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The State of Ohio is a drug-free Workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Salary Information
The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
Job Classification: Human Services Program Administrator 2
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access, inclusion, and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
