Address
Form of workJob Title: Client Support Analyst
Monday through Friday: 8:00-5:00 pm with some flexibility
Location: Hopkins, MN.
Seeking candidates in the local area who can come into the office.
Virtual interviews will be conducted via MS Teams.
Job Details:
What will the Client Support Analysts do? Retrieve, organize and analyze data to identify trends that will help improve operations (80%)
Examples:
Mine disparate data to seek Client Experience improvements
Validate client feedback through data analytics
Gauge adoption of services (e.g., MyGIT forms, (this is a portal for clients to submit requests)
Refine IT Field Services BI Site report to add structured data
Client Satisfaction Survey comment analysis
Client Effort Score data prep and analysis
Detect MyGIT (this is a portal for clients to submit requests) form changes or defects
Affirm reported metrics definitions
Data analysis for FS health checks
Ratify & mine value > 190,000 software licenses
Escalation data analysis. Refine report, PBI
Other responsibilities (20%):
Client Support operations: resolve tickets assigned to process new site contacts, new VIPs
Site contact program maintenance
IT (Field Services) Smart Spot/Roadshow assistance
Assist with support for ticket escalations
Preferred previous Cargill experience
The Client Support Data Analyst 2 will develop and provide business insights to help leaders make better decisions.
You will partner with internal stakeholders and help execute a business technology strategy that improves compliance, meets requirements and drives efficiencies through standardization and innovation.
In this position, you'll demonstrate familiarity with business technology concepts, data management and decision support.
Facilitate data extraction, collection, cleansing and preparation for consumption.
Drive reporting through the use of available technology (Tableau, Power BI, Alteryx, SAP) and develop technical solutions for an effective, efficient data analytics platform. Respond to ad-hoc data requests. Ensure timely and accurate data models that provide management information and analysis of function performance (key performance indicators, metrics).
Conduct analyses of performance variables, data management, measurement and analytics, data design principles, concept and practices.
Develop, with colleagues, detailed understanding of the business, and offer mentorship or technical solutions to solve business problems. Solve issues, while escalating more complex issues to appropriate staff.
What will the Client Support Analysts do? Retrieve, organize and analyze data to identify trends that will help improve operations (80%)
Examples:
Mine disparate data to seek Client Experience improvements
Validate client feedback through data analytics
Gauge adoption of services (e.g., MyGIT forms, (this is a portal for clients to submit requests)
Refine IT Field Services BI Site report to add structured data
Client Satisfaction Survey comment analysis
Client Effort Score data prep and analysis
Detect MyGIT (this is a portal for clients to submit requests) form changes or defects
Affirm reported metrics definitions
Data analysis for FS health checks
Ratify & mine value > 190,000 software licenses
Escalation data analysis. Refine report, PBI
Other responsibilities (20%):
Client Support operations: resolve tickets assigned to process new site contacts, new VIPs
Site contact program maintenance
IT (Field Services) Smart Spot/Roadshow assistance
Assist with support for ticket escalations
Preferred previous Cargill experience
Monday through Friday: 8-5:00 with some flexibility
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
