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SalaryJOB
The ideal candidate will have a minimum of three years clerical experience in a fast-paced environment. They will be detail oriented and be experienced using a variety of technology tools and have the ability to manage multiple projects at one time. In this role, you will provide support to our Operations teams and report to the Logistics Manager. You will support the Leave and Care Division as a working supervisor of a team of Office Assistants that perform a variety of clerical duties and tasks. As the backbone of this team, this position will develop and implement procedure changes, train new and existing staff and resolve any internal and external problems that arise between unit personnel and customers. You'll oversee the daily work of individuals and teams, and communicate instructions from managers, acting as liaison to other departments, and resolving any internal and external problems that arise between unit personnel and customers. Your ability to problem solve and commitment to providing value-added services to our customers are needed on our team. This full-time/permanent position is primarily telework and may require occasional in-office attendance for meetings and events. If this sounds like the right fit for you, then we encourage you to apply now!
EXAMPLE OF DUTIES
As the Office Support Supervisor you will be relied upon for developing and implementing procedures, forms, work methods, schedules, job priorities, etc. to be followed by those supervised and coordinate workflows. Acting as an advisor to the Paid Family and Medical Leave division and Operations management on mailroom processes and workflows and potential operational impacts.On a Typical Day, you would: Oversee staff deployment of program policies, strategies, processes, and provide input on ongoing improvements and development of information technology solutions.Review, assign and oversee processes and procedures within the team.Assign work, coach, mentor, and evaluate staff, set priorities and review work of staff. Lead the unit in setting goals, objectives, tracking outcomes and continually improving processes. Train new Office Assistant 3's on unit tasks and processes. Partner with direct supervisor to act as liaison to other departments.Resolve problems that arise between unit personnel and persons served, both within and outside the unit. For a full description of duties please click here: PDF Request.
SUPPLEMENTAL INFORMATION
Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for AllWe strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson or 564-200-2475 the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. **This organization participates in E-Verify**
