Office Manager, Urgent Care

Xpress Urgent Care is a full-service walk-in clinic with highly trained and professional staff. Our clinic was founded in 2012; however, we have been providing Primary Care Services since 2007 with a huge patient satisfaction rate. We offer numerous medical and Urgent Careservices to suit your family’s needs. With multiple examination rooms equipped with modern examination beds and equipment, our highly experienced providers and medical professionals are available to provide high-quality care for a variety of conditions, illnesses, and injuries.

The Office Managersupports Xpress Urgent Care by ensuring good business practices are being upheld while the clinicians focus on providing exemplary health care to patients. The role of the Office Manager position is to supervise office activities, including but not limited to the reception area, mail, co-payments, workforce scheduling, patient relations, and inventory of the facility. The Office Manager is also responsible for directing and coordinating the day to day operations of their office, including developing and administering processes which will increase efficiency and maximum engagement.

A. Essential Duties

1. Manage and supervise the office staff to ensure all forms of communications remain professional, both internally and externally.
2. Supervise patient scheduling, registration, data entry and processing, cash posting and cash reconciliation.
3. Manage and coordinate the day to day operations and overall administrative activities of the office.
4. Promoting excellent customer service by all levels of the staff.
5. Develops, implements, and maintains office policies and procedures.
6. Supervise the maintenance of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities.
7. Keep an active inventory of all supplies while proactively ordering supplies when inventory is low.
8. Administers and conduct performance evaluation in a timely manner.
9. Coordinates staff meetings for administrative and clinical staff.
10. Maintains and manages all patient information is accurately entered into the EMR system.
11. Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
12. Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
13. Coordinates logistics for internal and external meetings.
14. Ensures staffing is appropriate for day to day operations.
15. Hire, train, coach and discipline staff unbiasedly.
16. Remain current with all communication from supervisors.

B. Additional Duties

1. Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
2. Recruit and interview office staff and clinicians.
3. As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

Education:

• High School Diploma or equivalent required.
• Bachelors’ Degree from an accredited college or university, with major in business, health care or related field preferred. A comparable amount of experience would be acceptable.

Experience:

• Experience in meeting planning and event coordination.
• Experience in medical field is highly desirable.
• Knowledge of government CMS regulatory requirements is preferred.
• Medical Terminology.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.
• Organizational skills with focus on tracking patient care and improving patient flow.
• eClinicalWorks electronic medical records system knowledge a plus.

Job Types: Full-time, Contract

Pay: From $18.36 per hour

Expected hours: 40 – 45 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• Associate (Preferred)

Experience:

• Medical office management: 1 year (Preferred)
• Urgent Care: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Preferred)

Ability to Relocate:

• Port Saint Lucie, FL: Relocate before starting work (Required)

Work Location: In person