Office Manager - Santelli Orthodontics

As an Office Manager you will cultivate a collaborative working environment to provide a personalized orthodontic experience for patients. You will achieve this through partnership with your doctors, your team, and the community you serve. myOrthos Office Managers own all aspects of our office success inclusive of patient experiences, KPIs, financial P&L, team member performance and development and office operations.
Duties/Responsibilities:

• Management, direction, and overseeing of all practice processes and operations.
• Manage the day-to-day schedule and existing patient flow and operations.
• Onboarding, training, and development of team members.
• Deliver key performance indicators by executing best in class patient experiences.
• Oversee third party office systems management and optimization.
• Resolve Patient issues in accordance with practice policies, procedures, healthcare regulations and ADA procedures.
• Manage employee relations, ensure staff have the necessary resources and support.
• Run morning Huddle.
• Complete administrative functions including bank deposits, and responsible for the appearance and functionality of the office.
• Other duties as assigned.
• Safety Officer
• OSHA
• Job safety
• Training Bloodborne Pathogens
• Required documentation
• Safety Data Sheets
• Haz Com

• 2+ years in an orthodontic leadership role
• Experience driving business and financial operations in a complex, customer-facing, fast-paced environment.
• Upholds exceptional service standards and acts as a mentor to our team members.
• Effective communicator, detail oriented and a strong leader with the ability to coach and inspire team members.
• Highly collaborative with doctor(s), practice team and home office partners.
• A servant leadership style with strong drive for result, business acumen and an entrepreneurial spirit.
• Willing to learn about the industry, insurance plans and claims processing.

• 3-5 years management or supervisory experience in orthodontics..
• Bachelor’s or Associates Degree preferred.