Front Desk Supervisor

ReFocus Eye Health is seeking a highly motivated and experienced individual to serve as the Front Desk Supervisor for our established Ophthalmology practice. Your primary responsibility is to ensure the smooth running of the front office on a daily basis. You will oversee everything from how the patients are being treated to how the paperwork is being filed. The most important thing you will do is effectively manage the Front Desk employees. If you are efficient, possess strong communication skills and have proven experience running a medical office and managing a team, we’d love to meet you!

Primary responsibilities

• Take ownership of all administrative processes (patient tracking, scheduling, treatments, billing, patient records, daily reports, ordering office supplies)
• Supervise secretaries, receptionists, and all other administrative staff
• Create an efficient schedule for all the Front Desk employees weekly
• Responsible for monitoring/approving and denying Front Desk PTO requests
• Work with other site managers to ensure the Front Desk is optimized
• Implement effective office policies and procedures
• Assess employee performance and conduct routine performance evaluations
• Understanding of EMR/Practice management software
• Oversee referrals, collections and preauthorization’s
• Work with the doctors in creating a schedule template for patients
• Deal with patient complaints with a friendly and understating demeanor
• Create and maintain a positive work environment for staff
• Perform data entry and processing
• Generate inventory records

Qualifications & Requirements

• Experience with healthcare management
• Understanding of EMR/Practice management software
• Ability to work well with others
• Excellent communication skills
• Data entry and typing skills
• Ability to work in a fast-paced environment
• Excellent customer service skills
• Knowledge of medical terminology, regulations and medical office procedures

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person