Office Manager

Background and Principal Responsibilities:

• Maintain and enhance the positive reputation of Digestive and Liver Center of Florida, Endo-Surgical Centers of Florida, and associated ancillary business units.
• Manage Digestive and Liver Center of Florida’s Dean Road and Colonial practice locations.
• Administer administrative duties managing the Radiology of Florida center at the Dean Road location.
• Recruit, vet, and onboard new staff.
• Maintain appropriate staffing to match practice volume.
• Assist patients and staff for smooth workflow, promoting a Patient First culture.
• Ensure a positive working relationship with physicians.
• Ensure physician clinic schedules are full for the Dean Road, Colorectal Surgery, and Colonial locations.
• Manage the Radiology of Florida staff.
• Ensure schedules are full and meet requirements of the practice and GI Urgent Care of Florida.
• Identify IT and technical issues for resolution by eClinicalWorks, Spectrum, or other system sources.
• Ensure compliance requirements for DLCF are maintained or improved.
• Manage daily clinic operations, including patient care and call management.
• Reschedule patients as necessary.
• Handle patient issue escalation.
• Handle referrals from PCPs.
• Timely response to clinician needs.
• Provide monthly reporting of key metrics and performance indicators.
• Report to the Practice Administrator, COO, Dr. Seela, and Dr. Sheela.
• Alert the Practice Administrator and COO to issues requiring resolution.
• Work collegially with physicians and staff to drive and discuss improvements to workflow.

Reporting Structure: The Office Manager reports to the Practice Administrator, COO, and Senior Partners.

Other Position Components:

• Become knowledgeable of conditions treated by Digestive and Liver Center physicians.
• Familiarize with procedures performed by both GIs and colorectal surgeons.
• Learn medical terminology commonly used.
• Read all patient brochures.
• Watch educational videos on the website and available at the clinic in the exam rooms.
• Shadow administrators and discuss with the physician team to understand workflow and capabilities of the practice and surgery centers.
• Objective is to educate oneself about the conditions treated and services provided.