Office Experience Specialist

WHAT YOU'LL DO
You are a key member of the Office Services team responsible for the staff & visitor experience of the office. You will team with other members of the BCG Nashville team to drive day to day operations of the office.
WHO WE ARE
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.
YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Bachelor's degree (required)
• Minimum of 2 years' experience in a professional service environment preferred
• Proficiency with Microsoft Office applications, Slack, Trello
• Organization, responsiveness, and ability to handle challenges with poise and tact
• Excellent written and oral communication skills and interpersonal skills
• Flexible team player mentality; solid customer service orientation and qualities
• Ability to work effectively in a challenging, fast paced environment
• Strong attention to detail
• Ability to perform successfully in a fast-paced, intellectually intense environment

ADDITIONAL INFORMATION
Compensation Information:
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.
All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
EQUAL OPPORTUNITY
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
YOU'RE GOOD AT

• Supporting the Nashville Business Management Director
• Providing the BMD with leverage and support across all key functions and provide day-to-day support in a variety of operational activities. Examples include:
  
  • Coordination of complex meetings and VIP visitors to the office
  • Acting as a sounding board and "ear-to-the-ground" feedback loop
  • Running key daily aspects of the office, etc.
• Being a key in-office resource for our staff & guests, including:
  
  • Proactively greeting & supporting staff & guests while in the Nashville office
  • Teaming with reception to reserve & track available shared space
  • Providing directions & tips for in the office and greater Nashville area
  • Implementing concierge service - including catering and meeting support

Supporting office engagement

• Suggest and solicit creative ideas to keep our engagement & events fresh and motivating
• Assist with affiliation events, including annual holiday party, summer retreat, offsite meetings and events, internal "celebrations" events, etc.
• Providing logistics support during office events and manage on-site vendors
• Provide support to others planning events (e.g. Cohorts, DEI, Social Committee, etc.)
• Act as on-site facilitator for event attendees during office happy hours and client meetings
• Partner with Nashville Business Management Director on data analysis and management projects monthly
• Partner with Nashville Business Management Director to continuously update office documents
• Coordinate event communication - prepare guest lists and invitations, send confirmations, and track RSVPs
• Assist with budget estimates and options to ensure events remain within budget guidelines

Maintaining overall appearance of the office:

• Proactively checking conference rooms, communal areas, offices, and workstations often throughout the day to ensure that work areas are clean, and supplies are fully stocked
• Monitoring housekeeping for both individual and common spaces
• Checking all printers to make sure they are operating and organized, disposing of any confidential material in a timely manner
• Acting as a resource during office repairs, liaising with office services team, building & vendors as necessary

Catering coordination:

• Ordering catering and setting up food and beverages for numerous office meetings and events
• Track catering budgets and invoices
• Researching and developing relationships with local Nashville caterers

Office supplies:

• Ordering supplies and ensuring appropriate supplies are stocked and organized in shared workspaces

Kitchen coordination:

• Maintaining office kitchens, including proactively replenishing all kitchen supplies, food/drinks, etc.
• Heavy lifting required which can include large cases of food and drinks; able to use a step ladder
• Responsible for overall cleanliness and organization of office kitchens during the day. Ensuring proper maintenance of kitchen equipment and disposal of trash
  RSRBCG

YOU'RE GOOD AT (CONT'D)
Conference room coordination:

• Responsible for overall cleanliness of conference rooms and ensuring they have adequate supplies.
• Coordinating with meeting organizers & office services team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-up
• Good working knowledge of our conference room/meeting technology to support basic IT needs along with ability to troubleshoot common user issues

Teaming:

• Daily coverage of Reception during lunch, receptionist vacation, and ad hoc breaks
  Providing backup to the other members of the BCG Nashville team as necessary, especially on days with multiple internal events or when other team members are out of office
  Process and submit expenses monthly

YOU'LL WORK WITH
You'll be working within a closely knit team across Nashville and the broader Southeast, reporting to the Nashville Business Management Director. The broader Nashville Business Management & Operations Team is very collaborative and enjoys learning and mentoring each other. Your manager will be a great resource for support and coaching, and will provide developmental guidance and support as your grow your career at BCG.