Office Equipment Technician

Our client, a prominent provider of office supplies including printers, toners, copiers, phone systems, and document management solutions, is seeking a dedicated Technician to join their team. In this vital role, you will be responsible for the repair and maintenance of company-provided equipment, primarily focusing on products sold by the company. With a commitment to excellence and customer satisfaction, the ideal candidate will have a blend of technical skills and a customer-oriented approach, ensuring that all repairs are completed efficiently and effectively.
Office Equipment Technician Job Responsibilities

• Troubleshoot and repair Office Equipment, including copiers, printers, and fax machines, utilizing technical diagnostics, software downloads, installation, and removal.
• Manage call activity and perform administrative requirements to close calls.
• Ensure customer satisfaction through effective use of customer management skills and engaging team support when necessary.
• Adhere to proper escalation procedures to resolve customer issues promptly.
• Provide customer training on assigned products to ensure effective usage.
• Maintain responsibility for assigned company assets, such as parts, tools, and communication devices.
• Assist other service representatives with call support, knowledge sharing, and problem resolution.
• Take ownership of customer and technical problem resolution with minimal supervision.
• Plan and manage activity to ensure a productive workday and efficient customer service.
• Handle a full workload in the assigned territory with minimal assistance.

Qualifications

• Experience with Canon and Kyocera products is highly preferred, though not required. On-the-job training will be provided.
• Break/fix and technical experience are desired.
• Strong customer service skills and a commitment to building and maintaining strong customer relations.
• Positive attitude, outgoing, self-motivated, and committed to high performance.
• Ability to identify problems in straightforward situations and make sound decisions using standard procedures.
• Capable of working within established procedures with a moderate degree of supervision.

This position represents an exciting opportunity for an individual who is eager to grow in their career and make a significant impact in a dynamic environment. If you have a passion for technical repair work, possess strong customer service skills, and are looking for a place where your contributions are valued and encouraged, we invite you to apply.
Join our client’s company and become part of a team that is dedicated to providing top-notch service and solutions to its customers. Your technical expertise and commitment to customer satisfaction will be key to your success in this role. Apply now to embark on a rewarding career journey!