Office Coordinator

PATH BEHAVIORAL HEALTHCARE 

TITLE: Office Coordinator

RESPONSIBLE TO: Office Coordinator Lead/Regional Site Lead    

SUMMARY: Path Behavioral Healthcare is dedicated to redefining the mental health care experience by offering clients a fully integrated system of care, built on a foundation of zero barrier access. We are driven by the belief that everyone deserves compassionate, high-quality mental health care, especially those who have been historically underserved. We're seeking a dedicated Office Coordinator to be an integral part of our team, ensuring seamless daily operations and providing exceptional support for both our clients and staff. With your strong communication skills and ability to multitask, you will create a welcoming and efficient environment that fosters positive mental health outcomes. The Office Coordinator is an essential part of our unique, collaborative care team, working alongside nurses, nurse practitioners, case managers, and therapists all within our one-stop agency. This integrated approach ensures that our clients receive well-rounded, seamless care, eliminating the obstacles that often stand in the way of mental health treatment. Your expertise, empathy, and innovation will enable you to make a profound impact on the lives of our clients and their families. By joining Path Behavioral Healthcare, you'll contribute to creating a more inclusive and equitable mental health care system, where no one is left behind.

Day-To-Day Responsibilities

1. Efficiently, professionally, and pleasantly answer all incoming calls. Schedule new clients for intake appointments, providing explanations about what to bring and what to expect during their first appointment. Verify clients' insurance when scheduling.
2. Collaborate with clients and billing to resolve any insurance issues that may impact their ability to receive treatment.
3. Check in clients upon arrival and scan their completed paperwork into the electronic health record. Notify the provider of the client's arrival.
4. Schedule return appointments for clients and check them out at the end of their visit. Review and update clients' care records, submitting them to the billing department.
5. Gather client information to assist the billing department in the event of a coding denial. Maintain a professional relationship with clients as the face of Path Integrated Healthcare, contributing to their care experiences.
6. Mail client satisfaction surveys to clients seen that day by the end of the workday.
7. Request and scan prior care records as needed by clinical providers at the site. Follow up on requests to ensure that information is available.
8. Clean common areas.
9. Manage mail, faxes, and office supply ordering for the site.
10. Consistently serve in a professional and collaborative capacity.
11. Fully understand and comply with all organizational processes and policies.
12. Proactively take the initiative to assist clients and others.
13. Attends all company education seminars and seeks other opportunities to grow knowledge of company and work responsibilities.
14. Participates in site team meetings and company meetings, and volunteers for special projects or committees that would enhance professional growth.

QUALIFICATIONS: 

Education: 

Preferred: Bachelor's degree 

Required: High school diploma 

Certification: Must hold active CPR certification 

Experience/Skills: Minimum 5 years of experience in a clerical or customer service-related field in a healthcare environment 

Physical Effort: Requires the ability to work under stressful conditions and to work irregular hours. Requires sitting for extended periods of time, viewing computer monitors, and keyboarding.

Communication Skills:  Candidates must possess excellent verbal and written communication skills in order to communicate professionally via telephone and in writing. Strong grammar and writing skills are crucial for clear and concise communication with clients, colleagues, and other healthcare professionals.

Essential Technical/Motor Skills: Candidates must achieve competency in the Electronic Health Record (EHR) program, telemedicine services, and any additional software programs utilized by the company, ensuring efficient access and updating of client information. The role requires fine dexterity, adept handling, and proficient gripping abilities to perform various tasks.

Background: The candidate must pass all federal and state background checks, and their educational and work history will be confirmed in compliance with company policies.

BENEFITS:

·        Medical

·        Dental

·        Vision

·        HSA/FSA

·        Telemedicine

·        Employer paid Life insurance of $10,000

·        Voluntary Life insurance

·        Short Term and Long-Term Disability

·        EAP (Employer Assistance Program

·        Paid Time Off (PTO)