Office Coordinator

Every day, Civility Home Care staff come to work with one thing in common: Pride in what we do, knowing every moment matters to the clients we serve. Civility Home Care is a premium Home Care Agency seeking dedicated, hardworking, and compassionate individuals to join our team. Come work for us and see how Civility Home Care staff provide quality care and uphold higher standards for a Home Care Agency that is just as dedicated to caring for you and provides you with a rewarding career.

Duties and Responsibilities:

General:

• Performs clerical duties, maintain files, and organize documents.
• Monitors front desk and complies with all security procedures for visitors.
• Creates and manages orders, track, and invoice office supplies as needed.
• Accurately notes all staff and client information according to confidentiality standards and HIPAA requirements.
• Ensures compliance with HIPAA as well as internal policies.
• Assists with all aspects of the service delivery and internal operations.
• Copies and scans documents.
• Updates client and staff information and electronic records.
• Distribute forms and paperwork to clients and staff and check them over to ensure that required fields are completed properly.

Communication Duties:

• Greets office visitors and makes them feel welcome.
• Routes calls to the appropriate department or individual.
• Documents phone calls and responds to emails.

Scheduling Duties:

• Answers client calls, field questions, schedules, and assists clients and caregivers with appointments.
• Ensure there are no scheduling conflicts and if any arise resolves them.
• Keeps clients and field staff updated on their schedules.
• Obtains prior authorizations for scheduled procedures.
• Ensure there are no scheduling conflicts.
• Maintains schedules in the database up to date.
• Change or cancel appointments, as necessary.
• Client home visits as needed.

Staff Support:

• Provides training in office procedures to field staff.
• Welcomes and provides information to new and prospective employees.
• Assists and facilitates in the hiring process.
• Makes travel arrangements for staff as needed.
• Maintains and coordinates staff schedules.
• Assists and supports field staff as needed.

Required Skills and Qualifications:

• Eligible to work in the USA.
• Minimum of High School Diploma or GED.
• Minimum of two years administrative support experience.
• Experience in Microsoft Office (Excel, Word, and Outlook)
• Strong organization skills, attention to detail and ability to work in a busy office environment.
• Must be able to handle multiple/competing priorities.
• Bilingual - Spanish is a plus or ability to use a translation app.
• Valid Driver’s license.
• Must pass pre-employment background screening.

Compensation:

$18 - $25 per hour

Benefits (for eligible staff)

• Vacation Pay
• Sick Pay
• Cafeteria Plan (dental, vision, short-term disability, life insurance, accident insurance, cancer, and hospital indemnity)

Hours of Work:

• 9am to 5pm
• On Call hours on rotation basis.

Civility Home Care is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, age, gender, sexual orientation, veteran status, or based on disability or any other federal, state, or local protected class.