Address
Form of work
SalarySummary
Performs general office clerical work in support of department operations. Involves providing general office support services including responsible contacts with the public and others for the purpose of facilitating the public's use of services. Requires training and prior experience in office clerical work.
Essential Job Functions
- Responds to inquiries to the office and answers substantive questions regarding office/department operations for the purpose of facilitating the use of services.
- Assists the public, clientele, and others in accessing and making use of department services by advising them regarding their needs and services provided.
- Receives, screens, and refers telephone calls; queries callers and transfers or refers calls to appropriate staff or other offices; answers technical or substantive questions regarding office/department operations.
- Receives and routes mail; directs items to other staff and County offices as appropriate.
- Processes information by keying data into computer databases and other computerized record systems; codes and verifies data; updates, edits and corrects data files; produces computer printouts.
- Keeps inventory of appropriate forms for staff and customer use.
- Produces a variety of typed or word processed documents such as letters, memoranda, and reports;, or types copy from drafts; proofs and edits typed materials for accuracy of grammar, spelling, punctuation and format and makes corrections; ensures adherence to established style guides and formats.
- Assists in facility reservation scheduling as needed.
- Performs other related job duties as assigned.
Qualifications, Knowledge, Skills, and Abilities
Education and Experience:
Graduation from a recognized high school or an acceptable equivalency diploma (GED). One (1) year of general office clerical experience, or an equivalent combination of education, experience and training.
Licenses or Certifications:
May require a valid driver's license.
Special Requirements/Qualifications:
Work is subject to frequent interruptions.
Knowledge, Skills and Abilities:
- Knowledge of modern office procedures and practices including operation of office appliances.
- Knowledge of the County's Style Guide.
- Ability to carry out daily assignments, follow through on matters, and use independent judgment and training to take appropriate actions to deal with standard recurring situations.
- Ability to assist the public, clientele, and others to utilize services by explaining, instructing, and advising them regarding their needs and requests and the services provided.
- Ability to provide excellent customer service.
- Ability to multi-task and work in fast paced environment.
- Ability to perform general office clerical work quickly and efficiently.
Additional Information
PHYSICAL DEMANDS
The work is sedentary with frequent periods of light physical activity and is performed in office surroundings. Typical positions require workers to walk or stand for long periods; lift and carry up to 20 pounds; climb stairs, bend, reach, hold, grasp and turn objects; and use fingers to operate computer or typewriter keyboards. The work requires the ability to speak normally and to use normal or aided vision and hearing.
WORK ENVIRONMENT
Principal duties of this job are performed in a general office environment.
Department/Division: Planning and Growth Management/Administration
Pay Grade: 105
FLSA Status: Non-Exempt
Telework Eligible: No
Reports to: Permits Office Supervisor
Supervises: None
BENEFITS AT A GLANCE
Benefits eligibility is for employees who work 30+ hours/week unless noted below
Benefits eligibility is for employees who work 30+ hours/week unless noted below
For more information about benefits visit: https://www.charlescountymd.gov/government/departments/human-resources/benefits
13 PAID HOLIDAYS
EMS EMPLOYEES RECEIVE 6 CORE HOLIDAYS IN ACCORDANCE WITH THE COLLECTIVE BARGAINING AGREEMENT
ANNUAL LEAVE
- Begin employment by accruing 8 hours a month (sliding scale based on hours worked)
- Accrue 7.5 hours a month (sliding scale based on hours worked)
- May receive credit for up to 400 hours of accrued, but unpaid, sick leave from previous employer when they begin employment
- Employees working 1950 hours per year recieve 30 hours of PTO
- Employees working 2080 hours per year recieve 36 hours of PTO
- Employees working 2184 hours per year recieve 36 hours of PTO
- Up to 6 weeks of paid leave after birth/adoption of child
- Blue Choice Advantage, Prescription & Vision
- Blue Choice HMO Open Access, Prescription & Vision
- CareFirst Dental
- Delta Dental
PENSION PLAN (Defined Benefit Retirement Plan)
- In order to be eligible for the pension plan, you must work at least 37.5 hours a week.
- County Pension Plan – Non-Public Safety, Mandatory Participation 4% employee contribution
- County Pension Plan – Public Safety, Mandatory Participation 8% employee contribution
- Sheriff's Office Retirement Plan – Communications, Mandatory Participation 7% employee contribution
- Sheriff's Office Retirement Plan – Sworn, Mandatory Participation 8% employee contribution
- Sheriff's Office Retirement Plan – Corrections, Mandatory Participation 7% employee contribution
- Available to all employees, regardless of hours worked.
- Mass Mutual
- MetLife
- Nationwide Retirement Solutions
- No charge to employee (Valued at 1.5x the employee's annual salary, not to exceed $250,000)
- Supplemental insurance available for additional cost
- Dependent life insurance available for additional cost
- Benefit pays 60% of salary at date of disability up to $5,000/month
- Medical and Dependent Care
- Accident Policy and Critical Illness Policy
- A prepaid Legal Resource benefit
- Located at the Community Services building (8190 Port Tobacco Road, Port Tobacco, MD 20677)
EMPLOYEE ASSISTANCE PROGRAM
TUITION REIMBURSEMENT PROGRAM
