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Form of work
SalaryAs part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.
Enjoy on-the-job training and certification opportunities.
On-the-job training provided, no experience necessary.
POSITION SUMMARY:
Provide support to the Optical Center team. Greet patients as they enter the center,
answer the telephone, book appointments, manage patient files, and support all other
aspects that do not influence a patient’s vision.
DUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE
- Greet patients and customers
- Answer the telephone in a professional manner
- Book appointments accurately
- Other duties as assigned
OPERATIONAL STANDARDS
- Confirm appointments
- Process transactions in the optical billing and point of sale systems
- Process medical billing information
- Organize and file patient and customer record
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
- High School Diploma or equivalent
- Previous experience in an office is preferred
- Basic computer skills
- Able to handle multiple customer interactions/phone calls at a time
- Excellent organizational skills
- Able to work cross-functionally with excellent attention to detail and follow through
- Solid interpersonal relationship skills
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
- Ability to effectively communicate at all levels within the organization through written
and two-way verbal communication
- Able to read and write at a high school graduate level
- Able to sit or stand for extended periods of time
- Able to operate various office equipment (e.g., personal computer, telephone, fax
machine, copier, etc.)
- Ability to lift 10 to 20 pounds
- Ability to see (Near, Distance, Color, and Depth Perception)
- Manual and finger dexterity, as well as hand/arm steadiness
- Ability to grip and hold items
- Good eye and hand coordination
- Able to operate a cash register, various optical equipment and tools
- Able to work normal and/or extended (evenings, nights, and weekends) office hours
to meet established deadlines
- Able to travel independently to support Company objectives and personal
Development
These statements are intended to describe the general nature and level of work performed
by teammates assigned to this job classification. They are not intended to be an exhaustive
list of all responsibilities, duties and skills required
