Address
Form of workJob Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer all incoming calls; assess caller’s needs and direct to appropriate personnel.
- Greet patients and visitors into the clinic in a prompt, courteous and professional manner.
- Obtains all appropriate forms and medical records from other physicians and hospitals as
required. - Schedule new patients and return appointments in computer system in accordance with
physician and/or office guidelines. Cancel/reschedule appointments according to physician.
schedule changes and notify appropriate personnel. - Assist with revenue cycle efforts in coordinating daily operations with billing/coding vendors
as related to policies set forth by Director of Revenue Cycle Management. - Maintain physicians’ schedule: on call, vacations, meetings and so forth.
- Obtain demographic and insurance information. Obtain copy of patient’s insurance cards for
file. Update demographic and insurance information as needed in the system. - Register all new patients into the system. Prepare and organize new patient charts. Notify
nursing staff of patient arrivals, placing charts in appointment order. Assist in preparing charts
for next day’s appointments and print schedules as needed. - Collect copays, deductibles and other out-of-pocket amounts at time of visit. Issue receipts as
appropriate. - Copy records and mail to other physicians and insurance companies.
- Maintain lobby area in a neat and orderly manner.
- Identify “no shows” and forward for patient notification.
- Follow policies and procedures to contribute to the efficiency of the front office. Cover for
other front office functions as requested. - Work as a team with other members of the clinic to ensure the highest quality of care at all.
times. - Demonstrate positive interpersonal relations in dealing with fellow employees, patients, and
physicians so that productivity and positive employee relations are maximized. - Maintain strict patient confidentiality in accordance with clinic policy.
- Other duties as required and assigned by the Program Coordinator. These may, on occasion,
be unrelated to the position described here.
