Address
Form of workJob Description
UPMC is currently hiring for a full-time Office Assistant II to join its outpatient Family Medicine / Pediatrics office on Pine Street in Williamsport. This position is primarily Monday-Friday, with Saturday mornings (8am-12pm) covered on rotation. A typical Monday through Friday work week consists of 4-day shifts (as scheduled between 7am-5pm) and 1 evening shift (10:30am-7pm).
Purpose:
- Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.
- Completes necessary paperwork such as encounter forms and referrals. Use the computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials.
- Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions.
- Assist with inpatient billing process.
- Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
- Process medical records release requests.
- Identify stock levels of office supplies and assist with ordering/inventory management.
- Maintain and update current information on physicians’ schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screens calls, take messages, and courteously provides information.
- Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks. Schedule, coordinate, and reschedule patient appointments. Relay necessary messages to staff and providers.
Qualifications:
- High school diploma or GED
- Three years of work experience, preferably in a medical office setting.
- Knowledge of medical terminology preferred.
- Word processing and computer experience required.
Licensure, Certifications, and Clearances:
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
