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Form of workAbout Tendit
Tendit Group is a private equity backed collective of best-in-class providers that, when combined, provide a full suite of external facilities services that improve curb appeal and keep properties fully operational. Our brands are the best at what they do in every city we operate in, leveraging years of experience and regional knowledge while representing the commitment to exceptional service that Tendit is known for. We have a unique approach in the marketplace, able to provide a complete package of services to building owners – a one stop shop in a fragmented market. We are growing rapidly and have lots of opportunities for people who want to work hard and grow their careers along with us. If this sounds like a place you'd like to be, we'd like to meet you!
About the Role
Position requires the scheduling of service work to field crew for multiple shifts, over 7 days a week, into trucks with different types of equipment. The use of software such as Customer management systems, microsoft outlook, excel and work docs are used to maintain and account for work coming in, scheduled and completed. The process is detailed and challenging.
What You Will Do
- Customer Service skills are of the highest priority.
- Excellent communication skills to within divisions of the company and customers.
- Experience with clerical and organizational skills to keep track of schedules, routes and personnel
- Technology sound in software for scheduling and other dispatching duties
- Ability to multitask with different, and sometimes conflicting, events happening at the same time
- Ability to work under stress and remain calm with people you work with.
- Driven to complete processes once started. Tracking ability
- Fast pace environment with sometimes rapidly changes required good focus and aptitude.
- Ability to process and communicate information proficiently using email, text and phone.
- Relay customer information, work orders, messages, etc. from division to division in a timely and efficient
- manner.
- Prioritize and manage work with customer expectations and crews availability.
- Forecast and prepare daily work schedules and work orders / tickets
- Mitigate and resolve customer issues with same day with help of sales team and crew.
- Keep an organized work space with customer requests, work tickets, service request, with good tracking
- system.
Qualifications
- Community College with Admin class or business preferred.
- Experience in Customer service for 3 years minimum
- Scheduling experience with trucking or and product / service distribution required.
What You Will Get
- A full-time role with compensation in the range of 25.00- 30.00 per hour
- A full benefits package including health, dental, vision plans as well as 401(K) match.
- Generous paid time off and holiday programs.
- Business Casual work attire and environment.
- Opportunity to participate in a rapidly growing and progressive company.
- Micro-manage free environment with autonomy to do your job and get results.
- Career progression in a rapidly growing company!
Tendit Group is an equal opportunity employer. We work to build a culture that attracts a mix of talented people who are committed and vibrant team members that bring determination and passion to work every day. We recruit, develop, and retain the most talented people from a broad and diverse candidate pool. We encourage you to apply!
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