Oem Program Director

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Instead of going it alone, we brought together the industry’s disruptors–brands like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket repair shop floor. Together, we got to work growing our team, focusing on our customers, and connecting our products so that we can make the businesses that rely on our solutions even more successful. We’re continuing to bring even more industry leaders and best-in-class solutions together so that we can deliver on our promise day in, and day out.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

The OEM Program Director will be the direct point of contact with the OEM client and also coordinate with the internal departments. Must be a strong team member and communicator. This role will manage and support an OEM account as well as find opportunities to grow the business. This team member will balance the needs of the clients while driving performance results and effectively manage the deployment and maintenance of the OEM program.

Responsibilities for the OEM Program Directorrole will include working across various departments; Client Services, Support, Training, Technology, Analytics, to ensure the required experience to be our clients’ favorite partner.

Functions of the Role:

• Responsible for managing the day to day client delivery to build and strengthen client relationships, provide insight/guidance related to our products and services through a regular ongoing cadence of client business meetings
• Measure the performance of each of the programs under your leadership and execute the strategies to increase value delivery and program growth
• Stay current on industry trends to continually grow knowledge of new strategies and success metrics
• Maintain detailed knowledge of all our Dealership software products
• Identify opportunities for improvement and implement recommendations
• Advocate/communicate with other departments for ongoing process improvement

Required Skills:

• Prior Business to Business experience with OEMs or Large Dealer Groups
• Experience managing clients and leading through influence of others
• Excellent customer service skills and ability to listen to understand client needs
• Strong skills with a detailed process orientation
• Outstanding presentation, communication and delivery skills to engage clients and team members. Must possess the ability to present over the phone and through video.
• Exceptional organizational skills
• Fast learner and interested in new technologies
• The ability to remain cool under pressure
• Willingness to embrace the ever-changing automotive landscape

Strong Knowledge of:

• Automotive OEM and Dealership relationships
• Program and Project Management
• Excel, Word, PowerPoint

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.