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Form of workJob Description
Job Description:
This position will support the HCBS Program Department by performing the following duties which are subject but are not limit to:
Being the first point of contact for all incoming/outgoing calls and visits related to clients and staff that come into the office.
Direct calls to appropriate team members.
Monitor EVV platforms and staff schedules.
Create schedule deviations as needed.
Assist in maintaining client and staff files to the standards required by the department of DIDD, State of TN, and MCO contracts.
Support the administrative team in day-to-day office functions and needs.
Ensure client files have all the required documents per DIDD Requirements
Through careful review, verify all documents have been properly executed and uploaded to online platform (TS/ Monthly member docs)
Assist in development and implementation of annual and ongoing training for frontline staff.
Track certificates of completion and upload into caregiver personnel record
Perform general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services, and cleaning.
Maintain excellent communication with department heads and HCBS Team members on findings and is consistent and timely in resolutions.
Assists in audits of client and caregiver files as requested.
Maintains caregiver and client statistics, reports as requested.
Assists as back up in the data entering of staff and client information into software.
Create client/staff enrollment Packets.
Perform other job-related duties.
Qualifications
The ideal candidate will have 1 to 3 years’ experience in administrative assistance or a related field.
Associates Degree in Business or Administration
Strong computer skills, including but not limited to MS Office, MS Excel, and scheduling programs.
Strong organizational skills and attention to detail required.
Ability to work in a demanding environment.
Excellent communication skills both verbal and written.
Ability to resolve issues in a timely manner.
Compassionate, Caring, Initiative-taker, Team Player
