Occupancy Compliance Specialist

HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City.  

The Occupancy Compliance Specialist is responsible for the overall day-to-day operations of affordable residential units. The Occupancy Compliance Specialist works closely with the Director of Property Management to ensure overall day-to-day Compliance operations of properties, which includes the supervision of the Compliance Specialist team functions and ensuring each property's compliance with all and any applicable program regulations.

Responsibilities include but are not limited to:

• Perform all aspects of apartment leasing such as assisting with the preparation and execution of initial certification, new resident orientation, and move-in.
• Prepare rent bills every 25th of the month
• Distribute all rent bills to each super before the 1st of the month
• All rent payments to be collected and posted daily
• When needed physical bank deposit conducted
• Late notices to be issued by the 5th of each month
• Review all accounts in Yardi for non-payment by the 15th of each month.
• On a daily basis contact tenants, and social services to discuss any late to non-payment issues to assess a course of action to correct.
• Make appointments with tenants to address rent issues, repairs, and annual inspections. (Tenant Log to be updated)
• Create all legal notices to send to tenants and keep record in the legal section of the tenant’s folder and maintain the tracking Memo Log in Yardi
• All documentation collected for Legal, in-house agreement, late notice, court stipulation, completed work order, pictures, and inspection forms are to be unloaded in the resident card.
• Court stipulations are to have a work order created in the event a repair was identified in the order and upon completion upload in Yardi the signed work order or certification of repair with the wo.
• Work with the maintenance team to ensure the apartments are ready for move-ins, move-out walkthrough/collection of keys, monitor the 2-week turnover process, HQS failures, HQS abatements, audits, and REAC, are prepared or corrected within 30 days.
• All vacant apartments ready are to have a minimum of two prospects and up to three weeks with a file completed for review
• Assist as needed with outside resources to obtain rental assistance with the program, such as HRS, FHEPS, NYS, Housing Eviction prevention services, etc.
• Biweekly meeting to report, AR, collection of Arrears, in-house agreements, vacancies, move-in, and legal.
• Review delinquency reports on a daily basis
• Assist property managers with questions and issues relating to tenant compliance.
• Assisting in the marketing of vacant units, contact the next available applicants for vacant units.
• Collect all received applications and time stamp to add on spread sheet. They are to be scanned to P drive General application list.
• Send out invitation screening to applicants
• Conduct inspection for move-in, move-out, and Section 8.
• Assist in maintain property resident files, property compliance binders, and other documents needed during audits and MOR/building inspections.
• Prepare for annual file audits by reviewing tenant files, gathering needed documents, and confirming sites are following applicable government regulations and are ready.
• Responsible for organizing and maintain residential files ensuring uniformity throughout the sites.
• Responsible for organizing, maintaining, and keeping track of applications and waitlists in Yardi.
• Follow up with applicants to obtain required LIHTC, Home, Homeless, and Sec 8 documentation.
• Manage resident correspondence and recertification notices including scheduling the apartment inspection.
• Completing ad-hoc projects, as needed by the Director or Property Management and Property Managers.

Qualifications:

• Associate's degree with 3+ years’ experience preferred or High School diploma/GED with a minimum of 5+ years’ experience.
• Familiarity with affordable housing.
• Knowledge of HUD, LIHTC Home, and Homeless programs.
• LIHTC Certification, fair housing certification, and 5059 Certification (a must or willing to be certified once trained)
• Possess excellent organizational, interpersonal, verbal, and written communication skills.
• Ability to work with staff individually and as a team. 
• Proficiency with Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Yardi Voyager software experience is a must.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Salary Range: $ 50,000 - $65,000 per year 

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