Compliance Specialist

Pay

• $17.20 per hour plus $4.22 health and welfare.

Job Summary

The Compliance Specialist is responsible for monitoring and evaluating that Coast Professional, Inc. is in compliance with all applicable federal & state laws and regulations. This position will perform numerous regulatory audits, handle consumers disputes and complaints, monitor vendors relationships to ensure compliance with all applicable laws and regulations, assist in client contract audits, along with research to validate compliance with all laws and regulations. This position will also monitor and audit recorded and/or live verbal communications between Coast employees and consumers.

Job Duties and Responsibilities

• Research regulations by reviewing regulatory bulletins and other sources of information.
• Assist in the development and/or revision of appropriate policies, procedures, and work instructions to comply with changes in regulatory.
• Investigate and assist with tracking and writing of verbal and written complaints.
• Assist with compliance and regulatory departmental training.
• Prepares and perform regulatory compliance audits.
• Investigate and respond to oral, written and e-Oscar disputes.
• Review litigation accounts prior to being submitted to the CCO.
• Perform daily letter reviewing and assist in drafting new collection letters.
• Ensure vendors are complying with federal and state regulatory consumer laws and do not present unwarranted compliance risks.
• Manage internal controls and ongoing monitoring to determine whether the service vendor is complying with all associated requirements.
• Perform client contract audits.
• Review voice analytics tags to ensure all interactions with consumers are in compliance with all federal & state laws and regulations.

• Monitor and evaluate pre-recorded and/or live calls to ensure compliance with all Federal and State regulations, Contractual Requirements and Coast’s policies and procedures.
• Keep up-to-date records of all operation teams and changes.

• Accurately complete scorecards for employees based on calls monitored.
• Perform no less than the assigned number of Quality Assurance monitoring’s and scorecards on a daily, weekly, or monthly basis as instructed by management.
• Update daily internal trackers with call monitoring data, compliance request data and month-to-date progress.
• Participate in calibration sessions.

• Provide support when needed to other areas of the compliance department.

Security

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

Qualifications

Education

High school diploma or GED required.

Experience

Experience in collections or related profession required. Experience with student loan collections preferred.

Knowledge

• Knowledge of collection practices
• Understanding of the consumer financial protection laws, such as FDCPA (Fair Debt Collection Practices Act), Fair Credit Reporting Act (FCRA), GLBA (Gramm-Leach Bliley Act), and Telephone Consumer Protection Act (TCPA) preferred, or ability to interpret these and other regulations required.
• High aptitude for problem solving, analyzing data and interpreting contractual agreements.
• Highly organized, able to work independently, motivated to successfully meet deadlines, detail oriented with a high level of accuracy and ability to multi-task.
• Excellent interpersonal, oral and written communication skills
• Knowledge of Microsoft Office, specifically proficient in Excel.
• Display a high level of professionalism, integrity, and maturity.

Skills and Abilities

• Analytical and problem-solving skills.
• Strong attention to detail.
• Ability to work independently or as part of a team.
• Good time management and organizational skills.
• Exceptional oral and written communication skills.
• Ability to prioritize work.
• Successfully pass pre-employment (post offer) background check.

Clearance

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history, and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Disclaimer

This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Coast Professional, Inc. is an Equal Opportunity/Affirmative Action, M/F/Vet/Disability Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)