Nos Support Tech

Nuvia Dental Implant Center, a growing dental implant center, is looking for an experienced NOS Support Tech to join our team . We provide dental implants and full mouth restorations to our patients, changing their lives. An exceptional patient experience for every patient is our top priority. At Nuvia, we only hire top talent.
Hour are full time Monday-Friday 40hrs a week.
Nuvia is a great place to work! We pride ourselves in the satisfaction of our teams and believe if they are well taken care of, in turn, they will take great care of our patients. Our benefits package includes the following:

• Medical, Dental, Vision, Life, Long/Short Term Disability Insurances
• Paid Training
• Paid Time Off
• Paid Holidays
• Paid Parental/Bereavement Leave
• 401k match
• Employee Assistance

The role of the NOS Support tech is to provide back up for the NOS Support team and to assist the NOS Support Manager with training, reporting, problem solving and any other projects as needed.

RESPONSIBILITIES 

• Provide back up to NOS Support Tech team when needed, which includes: 
  • Input and verify EOD’s daily
  • Meet with each GM’s reconcile NOS
  • Provide NOS support by troubleshooting cases, helping people access NOS, and trainings and updates
• Assist with end of month reconciliation meetings and reporting
• Assist with training new employees 
• Assist with executing the NOS rollout plan by remote or in person training to specific departments, or entire offices
• Assist the NOS Support Manager with projects as requested. This could include
  • Updating data
  • Creating or updating reports
  • Creating and executing training
  • Checking NOS Support Team reports for accuracy 
  • Meeting with department managers to scope needs and requests
  • And many, many other projects! 
• Will include some traveling for training new locations and rolling out NOS

While a NOS Support Tech is responsible for assisting the NOS Support team, there are several intangible results of this position for others in the company, including:

1. Enhanced office satisfaction: With someone available to help with projects as they come up, the satisfaction of the offices will increase as they will have their NOS Support Tech available to help them whenever needed without the distractions of other time sensitive projects. It will also increase the satisfaction of the offices as bigger projects and issues will have someone dedicated to solving and implementing corrections while the rest of the team can focus on their day to day responsibilities. 
2. Higher employee morale and Increased efficiency: Having someone on the team who we can rely on to help fill in the holes and run projects as needed frees up time for the rest of the team to focus on their other responsibilities. This decreases overload on accomplishing all the tasks and allows for work life balance as the team knows there is someone to cover for them when they take off! 

Here are some requirements that an individual playing the role of a NOS Support Tech should possess:

1. 1. Problem-solving skills: Many problems arise day to day that require the ability to troubleshoot and look for solutions. Learning and understanding how all the pieces of the journey work together is helpful in understanding how to permanently solve problems that arise and not create new problems for other departments/teams by solving your problem. This is a huge part of the Project Managers role!
   2. Attention to detail: This is a critical requirement for this role! You will be looking at a lot of data, running reports, and validating information. Exactness is needed to ensure all projects are complete with excellence. 
   3. Technical expertise: No specific technical skill is required, however a natural ability to understand and troubleshoot software is helpful. 
   4. Communication skills: The NOS Support Tech will be in constant verbal and written communication with the rest of the tech team and other Nuvia employees and will need to be able to communicate with clarity, compassion, and accuracy. 
   5. Customer service orientation: The NOS Support  Tech should have a customer service mindset and be able to provide high-quality service to users of NOS, working to train and empower users to enhance their job performance by helping to utilize NOS correctly and effectively.  
   6. Willingness to adapt: This is a fast changing, always innovating company! Changes occur regularly, and sometimes even daily. Being able to adapt and incorporate new policies and procedures is essential.