Address
Form of workJob Description
NETWORK OPERATIONS CENTER TECHNICIAN (Hybrid)
DESCRIPTION:
This is a position for a Service Management Layer specialist in the IOC Front Office organization.
Job duties include, but are not limited to the following:
• Perform Problem Management (RCA) activities
• Perform Change Management (standard/Emergency) activities
• Perform Network Operational Support activities per guidelines
• Perform product and service monitoring of Core & RAN components for an operational network
• Provide 24x7 support in a control center environment
• Raise, assign, and manage network trouble tickets if needed
• Isolate problems and engage fix agents for resolution
• Manage e-mail notifications for network events
• Answer phone calls and route appropriately for network events
• Monitor customer care tickets and call volumes
• Manage the event status board and network event board
• Work under supervisory guidance to ensure network availability
• Perform other tasks and assignments as required with mentoring assistance
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
• Minimum of 3-5 years of telecommunications network experience
• Familiar with call center and operational center requirements and expectations
• Good understanding of telecommunications network topology and elements
• Organization and multi-tasking skills are a must
• Strong communication skills with an ability to communicate effectively (written and verbal)
• Must be able to work varied shifts to include nights and weekends
• Must be able to work at office - work from home options are limited
• Working level knowledge of Microsoft Office suite of applications.
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A NG/GTA recruiter will confirm and share more details with you during the interview process.
