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SalaryABOUT US
At Connectria, LLC, we provide award-winning Cloud Computing and Managed Hosting from our world-class data centers in North America to more than 1,000 customers in 30+ countries throughout the world, and we help customers run their systems securely in Amazon’s AWS cloud and Microsoft’s Azure cloud.
For over twenty years, Connectria’s ‘No Jerks Allowed’ philosophy has been the foundation of our culture. We are a company that believes in promoting from within and take an employee-first approach. Due to these practices, Connectria has won St. Louis Post-Dispatch Best Places to Work 9 times, Computerworld Best Places to Work in IT 9 times, HIRE Vets Medallion Award 2 times and The Nation’s Best and Brightest in Wellness Award.
If you are looking for your next career opportunity and enjoy working in a fast-paced and growing business environment and want to be on a team with a “No Jerks Allowed” company philosophy that treats everyone with respect in a fun and supportive work environment, Connectria has an exciting opportunity for you!
POSITION PROFILE
This full-time, entry level IT position, in our Network Operations Center, is ideal for a candidate with a background in IT or a recent graduates of an IT program. This is a hourly, direct hire opportunity in which the incumbent will receive on-the-job training.
To meet the needs of the operation, the full-time work schedule for this role will be 5 days per week scheduled Thursday through Monday. Current shift available is 2nd Shift (3pm - 11pm CST) with voluntary overtime work opportunity available as needed.
This position is responsible for providing 24/7/365 first level support and troubleshooting of a wide variety of issues, as well as clearly documenting and communicating these issues to technical teams and customers.
PRIMARY ROLE AND RESPONSIBILITIES
- Perform proactive monitoring of network elements and alerts to identify those components/elements that are causing or may lead to service degradation or failure
- Monitor the network systems and applications for events and outages, create and route tickets to the appropriate engineering teams, and communicate events and outages to management
- Interact with customers and engineering teams in support of both routine and reactionary monitoring situations via email, tickets and phone
- Logging into a wide variety of customers’ systems, including Windows, Linux, AWS, VMWare and Networking devices
- Take snapshots and perform restores on customers’ devices
- Use escalation procedures for first level troubleshooting steps
- Create tickets, logs and reports that document actions taken, and any information collected
- Ensure customer satisfaction by dealing professionally and effectively with all customers/clients
PREFERRED SKILLS
- Knowledge of relevant software computer applications and equipment
- Exemplary attendance and punctuality
- Schedule flexibility, minimum 12 hours of weekend schedule availability on a Saturday or Sunday
- Superior communication skills including ability to speak and write clearly and accurately
- Demonstrated proficiency in typing and grammar
- Knowledge of customer service principles and practices including proper phone etiquette and effective listening skills
- Ability to work in an team environment and willingness to cooperate with others
- Ability to multi-task with strong attention to detail
Successful candidates will be required to provide references and submit to and be able to pass a background check.
WHAT'S IN IT FOR YOU?
The opportunity to work with one of the fastest growing companies in the country with an award winning culture! Rated as the Best Place to Work, Connectria offers a generous benefits package that you would expect from a large company with the relaxed family-oriented atmosphere of a small company.
We offer an excellent compensation with generous benefits including:
- 100% employer paid benefit premiums including medical, dental, vision, short-term disability, long-term disability, identity protection and life insurance
- 401(k) plan with employer match
- Paid vacation & sick time
- Paid holidays
- Paid parental leave
- Paid certification training and completion awards
- Online wellness rewards
- Free gym memberships
- And much more!
Job Type: Full-time, Direct Hire
Salary: Salary for this position is commensurate with experience. Starting base salary is approximately $16.83 to $18.27, hourly
Work Remotely: Yes
Work Authorization:
Connectria, LLC will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Equal Opportunity Employer:
Connectria, LLC is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration of employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to providing a workplace free of any discrimination or harassment. If you are an individual with a disability and you need an accommodation during the interview process, please reach out to your recruiter.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. (2023)
