No-Show Clerk

Position: No-Show Clerk

Salary:$21.00 per hour

Classification: Full-Time, Regular, Non-exempt

Transdev is the contractor that oversees the East Bay Paratransit program (rides for people with disabilities). Our web site is www.eastbayparatransit.org and we’re located in downtown Oakland above the 19th St. BART station. In addition to competitive salary and a convenient location, Transdev offers an attractive benefits package, including health, dental, vision care, life insurance and a 401k plan.

THE POSITION

Under minimal supervision and the direction of the Quality Assurance Manager the No-Show Clerk is responsible for review and oversight of East Bay Paratransit’s no-show process. This position reviews all no-shows and late cancellations, prepares warning & suspension letters, and prepares and facilitates no-show suspension appeals. Furthermore, as an arm of Customer Service, the position requires an understanding of policy-related issues as well as experience in customer service and paratransit reservation booking.

EXAMPLES OF DUTIES

Duties include, but are not limited to the following:

      Review and validation of no-shows and late cancellations

      Prepare and send letters to riders that exceed no-show and late cancellation thresholds.

      Maintain accurate records in preparation for quarterly audit.

      Organize and facilitate no-show suspension appeals.

      Assist callers with questions pertaining to no-shows and late cancellations.

      Assist with reservation and customer service calls as needed.

      Other duties as assigned.

WORK SCHEDULE

This position must be available to work a set schedule, generally Monday through Friday, 7:00-4:00PM. Will work full time and must be available to work an eight-hour shift five days per week and be available to report to duty as needed, 365 days per year including holidays. Occasional overtime may be required. 

MINIMUM QUALIFICATIONS

Possess a high school diploma or equivalent. Some college exposure in an allied health profession is highly preferred. Experience working with elderly/disabled also preferred. Possess the ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities. Experience using a personal computer is a must. Have proficient English skills both verbally and in written form. Must be organized and focused.

ENVIRONMENT

Majority of the work is performed on-site in a professional office setting that is well lighted, climate controlled, dust and smoke free. Some off-site work setting may be necessary dependent on need. Building and work areas are fully ADA accessible. This is an environmentally friendly office. The use of scented products or other fragrances, natural or synthetic, is not permitted.

EEO/AA/M/F/V/D Employer