Night Auditor/Front Desk Agent

Santa Barbara's Castillo Inn is looking for candidates for our part-time Front Desk/Night Audit position. As Guest Service Representative, you will assist our guests with making reservations, performing check-ins, answering inquiries and processing payments. As night auditor, you will check guest and payment information for accuracy and close the day's transactions. If you are passionate about providing exceptional guest experiences and have the necessary qualifications, we would love to hear from you.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with night audit duties as needed
- Operate phone systems and handle incoming calls with proper phone etiquette
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow hotel policies and procedures to ensure a safe and secure environment for guests

Qualifications:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and hotel management software
- Knowledge of front desk operations and guest services
- Flexibility to work different shifts, including evenings, weekends, and holidays

Job Type: Part-time

Pay: From $17.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Preferred)

Work Location: In person