Address
Form of work
SalaryFull Job Description
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Provide guests with room and hotel information, directions, amenities and local interests
- Process all check-outs including resolving any late and disputed charges.
- Secure payment, verify and adjust billing as needed
- Adapt to changes as instructed by guest or management
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping and Maintenance to resolve all guest issues and concerns.
- Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Complete all required IHG training and any additional training assigned by management.
- Attend daily and weekly meetings conducted by management.
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages
- Input group or event information in the system as instructed by FOM
- Work with your team to achieve goals, such as enrollments
- Work with Housekeeping to ensure all rooms are ready for guests on time, recording any issues and relying to maintenance
- Act as a communication hub for all departments
- Check in and out all events and ensure event leaders have everything as outlined in their contract
- Other duties as assigned by Management
Requirements
- A warm, people-oriented demeanor
- Excellent communication skills
- A team-first attitude
- A gift for paying attention to the smallest details
- A self-starting eager to find solutions and answers on your own
- Savvy with technology
- Ability to work a varied schedule including nights, weekends, and holidays
- Experience with Property Management Systems and/or OPERA is a big plus
Job Types: Full-time, Part-time
Experience:
- Will train the right candidate
Job Types: Part-time, Full-time
Salary: $16.00 - $17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: In person
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
- In-person
Ability to Relocate:
- Elk Grove, CA 95758: Relocate before starting work (Required)
Work Location: In person
