Night Auditor

We are currently seeking aNight Auditor. The Night Auditor is responsible for the overnight operations of the hotel - including assisting guests with requests, check-in and check-out, processing the daily audit, etc. Must be able to multi-task and stay focused on the work at hand with little supervision. Our Front Desk Associates are responsible for assisting our guest at every turn - at first contact when the guest contacts the hotel to make a reservation, providing a warm welcome to each guest as they check-in, assisting with any concerns during the stay and always looking for opportunities to go above and beyond to WOW the guest!

Job Responsibilities

• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking
• Responsible for setting up, maintaining and breaking down the breakfast buffet and for maintaining the breakfast dining area.
• OVERNIGHT- shift hours will be 11p-7a

Requirements and skills

• Proven experience as a Night Auditor/Front Desk Associate in the Hotel Industry is REQUIRED
• Excellent math skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills
• Availability to work overnight

The Night Audit position is limited to the hours of 11:00PM-7:00AM. You MUST be available to work these hours in order to be considered for this position.

At Microtel by Wyndham, smart design, modern rooms, and exceptional service help make every stay brilliantly simple. Enjoy a seamless, consistent experience for your next group trip or special event with thoughtful amenities like free WiFi and breakfast, along with fitness centers and pools at select locations.

Pay: Starting at $10 / hour

Benefits:

• Employee discount
• Paid training
• Other

Job Type: fulltime, parttime

Schedule:

• 8 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Night shift

Education: High school degree

Work location: On-site