Night Auditor

Night Auditor

The team at Hotel Ulysses in Baltimore is actively seeking candidates for the position of Night Auditor for immediate hire.

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set.

In fall of 2022 ASH Hotels will open the doors of Hotel Ulysses, a place where wanderers from anywhere can come for one-of-a-kind experiences whether they are popping out of their Baltimore studio for a drink or need a place to stay during their east coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feel’s only natural — an icon with a checkered past that has been restored to carry on its legacy. Nestled into the neighborhood of Mt. Vernon, the sprawling site will have 116 rooms for stay alongside an eccentric cocktail lounge and an all-day salon style café that will serve breakfast, lunch, aperitivo and dinner.

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About You

The Night Auditor will be an elegant host prepared for anything and will serve as the main point of contact for the guest through the night. Meticulously “reading the room” and anticipating needs, our ideal candidate will be thorough and passionate in their hospitality and the cinematic experiences of ASH Hotels. The Night Auditor will also hold responsibilities of maintenance, ensuring cleanliness and organization of the front
desk and lobby area. Security tasks are also marginally part of the role. Performance of the property management system’s rollover and cashiering/billing procedures for the day form the bulk of a normal Night Auditor shift.

Role and Responsibilities

A successful candidate applying to this position is someone who has a spark of their own to contribute to the comfortability and experience of the guest during their stay. The Night Auditor must exercise good judgment when facing higher tension circumstances that are typically more prevalent during an “overnight” shift.
● Posting of room charges and taxes to guest folios as defined by billing instructions
● Verify all charges and balances
● Perform duties as per the Night Audit Checklist
● Look into next day’s arrivals for special attention guests and reservation details
● Summarize cash, credit card and check activities
● Run end of day process in PMS
● Prepare end of day report with revenue, occupancy percentages and other front office statistics
● Re-stock front office and retail areas, restrooms
● Clean and organize front desk, lobby area and other areas as requested by management
● Coordinate with security staff for overnight procedures
● Monitor hotel night traffic and ensure that no guests are disturbed
● Provide transportation service recommendations to guests who may request it during the shift
● Comply with standard operating procedures for the role and the brand
● Report any suspicious activity or behavior from guests or visitors
● Embodiment of property and company goals, purpose, culture and role in the community
Preferred Skills
● Must be able to read, write, speak, understand, communicate and interact in English through different channels,
from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to
provide service and assistance;
● Previous hotel front desk experience desirable and so is bilingualism;
● Work hours will spread over weekdays, weekends and holidays, which requires flexibility;
● Working knowledge of computers and IT systems is essential;
● Comfort in cash handling and credit card procedures;

● Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and
work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of
standing, walking, repetitive motions, hearing, and visual acuity.

Company Benefits
● 75% employer-sponsored health insurance, dental insurance, vision insurance
● Paid time off, paid sick leave, paid time off to vote, paid holidays
● Opportunity for growth within parent company ASH NYC

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person