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Form of workJob Description
This entry-levelNew Patient Scheduler will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all New Patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested. We offer growth opportunities within this department and extensive training as well.
Essential Responsibilities:
- Timely answering of all telephone inquiries from potential New Patients.
- Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
- Instructs patients desiring New Patient appointments to complete required registration forms (either by internet, email, fax, or mail).
- Logs patient calls daily.
- Routes registration forms to appropriate contact at each location and/or business office representative.
- Maintains monthly log for New Patient referral spreadsheet.
- Mail New Patient packet to potential New Patients when requested.
- Maintains patient confidentiality.
- Other duties as assigned.
Education and/or Experience:
- High School Diploma required
- Bilingual (Spanish) applicants are encouraged to apply
- 1-2 years patient contact/scheduling experience
- Demonstrated knowledge of HIPAA compliance and requirements
- Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs.
- Superior organizational and time management skills
Inception offers fantastic benefits to our team (Family members):
- FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
- Adoption assistance and fertility benefits
- Maternity and paternity/partner paid leave
- 401k with generous match
- 10 Company-paid holidays
- PTO starting at 18 days/year
- Family member recognition and referral program
- Continuing education/professional development reimbursement and time off
