Patient Service/ Sr Scheduler

Job Title: - Sr. Scheduler

Duration: - 3+ months

Shift: - M-F 1st shift

Onsite Position

Job Description

• Answers all incoming calls; assesses callers’ needs and directs appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients, patient referrals, and returning patients in a computer system in accordance with physician and office guidelines.
• For new and or referred patients, set up the system with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patients’ charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• May provide guidance and daily work direction to junior-level staff.
• May be responsible for following up on all pre-operative tests to ensure cleared for surgical procedure and communicate with physician and patients if further testing is required before surgery.
• May be responsible for scheduling post-operative follow-up appointments with Physicians.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required.
• Minimum five years of office experience, preferably in a medical office setting. Knowledge of medical terminology and coding is required.
• Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required

PHYSICAL DEMANDS:

• Occasionally lifting files or paper weighing up to 30 pound

“Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.“