Network Surveillance Engineer

Role is 100% Onsite with no flexibility on this.

Shift: 4 Days, working either the shift - Sun-Wed or Wednesday- Saturday- Hours would be: 12- 10PM
Position Summary:

The Network Surveillance
Engineer, RAN, Wireless NOC will be supporting 24/7 Network
Operations Center. The Network Surveillance (NS) Engineer will monitor the RAN
Network, creating & provide initial troubleshooting of 5G cell site
incident tickets. The NS Engineer will work with a sense of urgency to solve
issues efficiently and effectively to restore service to our customers,
escalating issues to Tier II when necessary. A successful NS Engineer will
be supporting the end-to-end monitoring and troubleshooting of the entire 5G ORAN
platform. The NS team will quickly
analyze service and system issues, determine corrective actions and implement
to restore services. This position will be required to escalate complex issues
to our Fault Isolation & Management team and will determine root-causes
for failure and develop corrective actions.

Responsibilities:

•responsibility for end-to-end monitoring of the RAN EMSs & observability
tools.

• responsibility for Incident identification, ticket logging & impact

assessment in the Service Now ticketing tool.

• responsibility of Market chat groups, initial troubleshooting & necessary

support.

• site monitoring/health checks following maintenance activities (CRs).

• Oversee the incident management process and team members involved in resolving the

incident, as well as driving Ticket management analysis and follow-up until
closure.

• With prioritizing/deprioritizing incidents according to their urgency and

impact on the business.

• Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams

when critical/time sensitive support and resolution is needed.

• Manage outage and emergencies, including the agreed assurance KPIs & SLA.

• Work in close collaboration across multiple functions within RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering &

Market teams.

• Assist in driving resolutions for customer complaints (CXO) within service level

agreements (SLAs) and ensure effective operational performance and management.

• Own responsibility for Trouble Tickets updated with all the technical details and

troubleshooting MOPs & templates.

• Responsible to ensure the Open Incident backlog is at optimum levels.

• Maintain

the National Level Availability >99.50%.

• Manage internal, external and customer incident escalations and follow-ups as well as

process adherence.

Skills, Experience and Requirements:

• Bachelor/master's

degree or equivalent.

• Minimum

of 3-5 years of telecom/wireless experience.

• Experience

managing 4G/5G NOC shift environments and troubleshooting activities.

• Able

to organize and prioritize dynamic schedules, balance teamwork loads and
ensure incidents are managed quickly and efficiently to resolution.

• Knowledge

of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB
configurations).

Job Type: Temp-to-hire

Salary: $40.00 - $47.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Littleton, CO 80121 (Preferred)

Ability to Relocate:

• Littleton, CO 80121: Relocate before starting work (Preferred)

Work Location: In person