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Form of workClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
We are seeking a Network Surveillance Engineer for a 3 month contract-to-hire in Littleton, CO.
In this role, you will be monitoring the RAN Network and creating and provide initial troubleshooting of incident tickets in a 24/7 Network Operations Center. You will work with a sense of urgency to solve issues efficiently and effectively to restore service to customers, escalating issues to Tier II when necessary. You will be joining a team who will quickly analyze service and system issues, determine corrective actions and implement to restore services. This position will be required to escalate complex issues to the Fault Isolation & Management team and will determine root-causes for failure and develop corrective actions.
Responsibilities:
- Own responsibility for end-to-end monitoring of the RAN EMS's & observability tools.
- Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool.
- Own responsibility of Market chat groups, initial troubleshooting & necessary support.
- Support site monitoring/health checks following maintenance activities (CR's).
- Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
- Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
- Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
- Manage outage and emergencies, including the agreed assurance KPI's & SLA.
- Work in close collaboration across multiple functions within RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
- Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.
- Own responsibility for Trouble Tickets updated with all the technical details and troubleshooting MOP's & templates.
- Responsible to ensure the Open Incident backlog is at optimum levels.
- Maintain the National Level Availability >99.50%.
- Manage internal, external and customer incident escalations and follow-ups as well as process adherence.
- Bachelor/master's degree or equivalent.
- Minimum of 3-5 years of telecom/wireless experience.
- Experience managing 4G/5G NOC shift environments and troubleshooting activities.
- Able to organize and prioritize dynamic schedules, balance teamwork loads and ensure incidents are managed quickly and efficiently to resolution.
- Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).
- Motivated to grasp higher-level technology issues and troubleshoot to resolution.
- Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
- Reliable, open and capable of working with minimum supervision.
- Flexible, analytical thinker.
- Enthusiastic and keen to learn new technologies and approaches.
- Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
- Focused on being detail-oriented with strong organization skills.
- Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.
This 3 month contract-to-hire role will be located onsite in Littleton, CO. This role will work 4 days per week (10 hour days) from 12:00 pm- 10:00 pm working either Sunday-Wednesday or Wednesday- Saturday. This role will pay between $40 per hour- $52 per hour during the contract period.
