Network Surveillance Engineer

Looking for a Network Surveillance Engineer

What you will be doing as a Network Surveillance Engineer

· Document incidents in the ServiceNow ticketing system and manage escalation processes as needed.

· Engage and escalate issues with the Engineer II team members when critical/time sensitive support and resolution is needed.

· Enter/update Trouble Tickets with technical details, schedule/coordinate further troubleshooting.

· Support site monitoring/health checks following maintenance activities.

· Provide first level operational engineering support to detect incidents, troubleshoot problems

· Review network logs to discern state changes of network equipment.

· Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication.

· This position will be 24x7x365 on a fixed or rotational basis.

What you will bring to the table as a Network Surveillance Engineer

· Bachelor’s degree in Engineering or technical degree preferred, or an equivalent combination of highly related experience and education.

· 1+ year experience in network operations

· Basic knowledge of IP routing, protocols and transport, software systems/services running virtualized functions.

· Ability to use ticket tracking services such as Jira, ServiceNow.

· Ability to multitask, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy.

· Ability to quickly learn new tools and systems.

· Willingness to work on any assigned shift.)

What you didn’t know about us:

· Competitive salary

· Health, Dental and Vision Benefits

· Short/Long Term Disability and Critical Care/Illness Protection

· Life Insurance and Retirement Plans

· Employee Assistance Program

· With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

#JobsAtKellyTelecom

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: In person