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Form of workJob Description
Job Description:
Pay Range $20hr - $25hr
Pay Range $20hr - $25hr
- Work with different types of Ethernet and fiber Cables.
- Follow cabling standards (TIA-568 standard) & fiber testing equipment.
- Under break fix activities repair\replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (e.g. patch cables used to connect wall blocks, line interface units, etc.).
- Tasks to be performed by FSO under onsite MACD S are below.
- Add/remove CSU/DSU.
- Add/remove out of band access devices/modems.
- Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis based).
- Rogue device identification (tracing the cable from the switch to the end location)
- Wiping configs.
- Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records).
- Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
- Provide support to network & security devices, un-racking, packing, installing, and shipping equipment to multiple locations.
- Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch.
- Perform RMA process.
- Replacing network hardware.
- Label patch cords.
- Un-rack defective hardware.
- Install RMA hardware into the Rack.
- Repatch copper and Fiber cables.
- Upgrade the hardware with JJTS standard code / IOS.
- Complete UAT testing.
- Ship back the old hardware.
- Replace or install new network hardware.
- Need to work with tools they will need to use to perform FSO work.
- Screwdriver.
- Laptop.
- Hotspot.
- Console Cable.
- SecureCRT or PUTTY software.
- Working knowledge of WebEx / Skype / Teams and AWS.
- Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices.
- Perform wireless LAN survey for break-fix with proper equipment & training.
- Local contact point for escalated / aged / outstanding incidents & iTASK.
- Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc.).
- Coordinate and manage communication with SDL, and Pharmaceutical Network Team (e.g. incident update).
- Follow up and support the operation team to open RITMs.
- Support other initiatives like TLM, Capacity, Release, Problem management.
- Network equipment inventory and spares management (e.g. supporting / coordinating Physical inventory count).
- Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc.) for Network CI as required.
- Perform CSR / MACD / Project work as FSO.
- Support Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training, and others.
