Network Engineer, Application Support (Hybrid)

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Network EngineerApplication Support

Thefuture is what we make it.

 

When youjoin Honeywell, you become a member of our global team of thinkers, innovators,dreamers, and doers who make the things that make the future. That meanschanging the way we fly, fueling jets in an eco-friendly way, keeping buildingssmart and safe and even making it possible to breathe on Mars. 
Working atHoneywell isn't just about developing cool things. That's why all our employeesenjoy access to dynamic career opportunities across different fields andindustries. 
Areyou ready to help us make the future?

The NetworkEngineer Application Support role is responsible for providing technicalsupport to new and existing Honeywell Voice Solutions partners and customers.  An advanced understanding of networkingfundamentals and protocols (e.g. TCP/IP, FTP, DHCP, Telnet, etc.) andfamiliarity with wireless networking is crucial.  Ability to troubleshoot routine andnon-routine network performance issues at all 7 layers of the OSI model willhelp with your success.  Exceptionalperformance in this role has a history of career advancement opportunitieswithin technical support, services, or other departments within Honeywell.
Provideprompt and courteous Tier 2 technical support with a focus on high quality,accuracy, responsiveness, and customer satisfaction. Support is often providedto partners and customers who are in technical positions such as softwaredevelopment, database administration, system administration, networkadministration, and various IT functions.  Troubleshoots and supports wireless connectivity within a variety ofenvironments, such as distribution centers, warehouses, and retail.
RESPONSIBILITIES:

• Works directly with other company support teams, vendors, and customers to troubleshoot issues.
• Assist with the development, testing and maintenance of tools for advanced troubleshooting analysis
• Provide consultation for solution upgrades as well as occasionally performing upgrade services.
• Document and record all activity and communications over the telephone and e-mail according to departmental standards of quality.
• Analyze and clarify customer queries through troubleshooting, researching, and recreating of issues.
• Analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and determining the appropriate solution or next steps.
• Follow documented processes and procedures for support request handling and case escalation.
• Communicate with coworkers and management regarding current and ongoing support cases.
• Contribute to technical knowledge base.
• Document software product defects for review and corrective action.
• Participate in team meetings to provide feedback on current day-to-day activities and recommend ways in which to improve the department.
• Handle miscellaneous duties and responsibilities as defined by management.
• Typical work shifts are flexible daylight hours with some on-call nights and weekends to support a 24X7 support environment.
• Travel to customer sites, as needed, up to 10%.

MUSTHAVE:

• High School Diploma/GED.
• Minimum of two or more years in a technical role, experience as a Network Analyst/Network Engineer or equivalent knowledge.

WEVALUE:

• Associate degree in Information Technology, Computer Science, or related field.
• Hands-on experience in object-oriented programming, ideally Java and/or Python.
• Troubleshoot software application issues at a code level, by stepping through the application logic for programs mostly written with Java, Python, C#, proprietary Vocollect TaskBuilder, and transact SQL stored procedures.
• Understanding of Internet application technologies including HTML, XML, and Internet application architectures based upon Java technology.
• Develop and test small software fixes and features to meet customer requirements.
• Provide basic level development assistance to voice solution developers.
• Knowledge of relational database management systems (Microsoft SQL and Oracle) and structured query language (SQL).
• Knowledge of both client and server operating systems (Windows & Linux).
• Experience with cloud solutions.
• Ability to learn complex technical concepts in a short amount of time.
• Excellent written and verbal communications skills.
• Ability to manage multiple priorities.
• A self-starter with an ability to work unsupervised.

BENEFITS:
Benefitsprovided may differ by role and location. Learn more at benefits.honeywell.com. 
Medical/Rx                                         HealthSavings Account (HSA) 
Dental/Vision                                     Short/Long-TermDisability 
FlexibleVacation Time                       EmployeeAssistance Program (EAP) 
401(k) Plan                                          EducationAssistance  
THEFUTURE IS WHAT WE MAKE ITFromsustainable aviation fuel and life-saving healthcare sensors to collaboratingon every NASA space mission since the 1950s, over 100 years of innovation hasalways been driven by an investment in our people. 
Honeywell isan equal opportunity employer. Qualified applicants will be considered withoutregard to age, race, creed, color, national origin, ancestry, marital status,affectional or sexual orientation, gender identity or expression, disability,nationality, sex, religion, or veteran status.  Additional Information

• Category: Customer Experience
• Location: 2555 Smallman St, 2nd Fl, Pittsburgh, PA 15222 USA
• Nonexempt