Network and Systems Operations Manager

Hoplite Solutions is seeking a Network and Systems Operations Manager. This Position supports critical operations for 450 CONUS and OCONUS Consumers. You will be working in Chantilly Virginia with a team of highly specialized engineers and analysts, supporting the customers most critical missions. You will be managing the Tier 2, Tier 3, and Cyber assessment teams while working in collaboration with the development team to support upgrades to our Zero Trust and ICAM solutions. For a large team, we are proud to maintain an intimate culture that focuses on employee growth and development. Our upskilling program helps individuals advance skillsets in new disciplines and technologies. You will also occasionally travel to the Springfield, VA customer site to develop intimacy and facilitate support.
Responsibilities:

• Develop a relationship with a high-profile customer, and use your expertise to lead the development of NGA's Zero Trust and ICAM roadmap • Maintain and improve our ICAM solution and infrastructure, across multiple security domains
• Lead operational capabilities, managing communication, troubleshooting, root-cause analysis, and operational status
• As Leader, manage all operations-related processes for the sustainment of the operational baseline including engineering, integration, and operations
• Spearhead Risk Management framework Phase 6 related to continuous monitoring
• Manage 24x7x365 support and a Tier 3 team - available on-demand for critical and high operations incidents
• Support Service Level Agreement of 99.9% (three-nine) availability
• Brief technical status to internal and external customers, as well as program and company leadership
• Provide technical execution oversight to operations during incidents
• Facilitate collaboration across operations teams and the development organization
• Collaborate with stakeholders for enterprise projects and activities
• Lead ops metrics collection and dissemination

Basic Qualifications:

• Active Top Secret clearance with eligibility for SCI
• Bachelor's degree or equivalent with 8+ years of experience, or Master's degree with 6+ years of experience in Information Technology operations and support Minimum 3 years' experience maintaining cloud services to include at a minimum AWS
• 3+ years of experience providing oversight to the completion of operational environment maintenance
• 5+ years of experience leading an operations team and 3+ years managing server maintenance and support
• 3+ years experience managing Tier 2 - 24x365 Helpdesk support to include Tier 3 on-demand for priority
• Familiarity briefing operational metrics or incident status to leadership and customer stakeholders
• Experience with engagement on technical TEMs and oversight of implementation of key enterprise milestones and delivery
• Local to DMV (DC/Maryland/Virginia) with need to be physically present at the team's work location in Chantilly
• All candidates must be US CITIZENS to be considered for the position

Preferred Qualifications:

• Familiarity with Oracle IdAM products.
• Information Technology Infrastructure Library (ITIL) certification desired
• Familiarity with OCONUS environment support, federation, and On-Prem/Cloud based architectures
• Familiarity with IdAM best practices and implantation of authorization/authentication services
• Must demonstrate experience with Jira, Confluence, Agile Scrum, A&A processes, Systems Engineering
• Previous NGA Operations experience

Hoplite Solutions offers very competitive salaries and an excellent benefits package, to include a 7% employer 401k contribution, fully paid healthcare for our employees, outstanding training benefits, company funded life insurance and short-term disability insurance, and many more.