Company

Goli TechSee more

addressAddressArlington Heights, IL
type Form of workFull-Time
CategoryInformation Technology

Job description

Job Description

Job Description:

  • Responsible for supporting all Voice & Network infrastructure
  • Individual will handle all incident, problem and change management of voice & network related issues
  • Maintains 24x7 operation and ensures production availability of the Network & Voice infrastructure


Responsibilities:

  • Monitors and manages all voice and network infrastructure to ensure availability and performance metrics are met
  • Manages 3rd party relationships relating to Network Operations (i.e. SITA, Verizon, AT&T, etc.) to ensure service levels agreements are met.
  • Consults with other technology teams to ensure operational success
  • Delivery/Support - Ensure the availability, performance, and operational integrity of Network Operations domain
  • Tracks and escalates open issues to ensure operational success
  • Performs root cause analysis to quickly recover from any network service interruption, and to prevent recurring problems
  • Coordinates activities with internal and external technology teams to support operational needs of the business
  • Reviews all network related change management tickets to ensure their promotion into the production environment is operationally ready
  • IT Process Management and Administrative
  • Encourages and enforces compliance to IT Service Management process and procedures pertaining to Network Operations
  • Ownership of incident, problem and change management network-related issues

Top 3 skill sets required for this role: :

  • LAN/WAN ROUTING
  • Troubleshooting knowledge with Cisco & HP Aruba switches.
  • Enterprise Wireless with Aruba wireless networks.
  • Team player, detail-oriented, good communication skills.


Skillset/Knowledge:

Data Network Skills

  • Technical Skills: General knowledge of LAN/WAN, routing, switching, load balancers, firewall required
  • Customer Focus: Understands the expectations and requirements of both internal and external customers, acts as their advocate, and communicates transparently to build their trust and respect required
  • Teamwork: Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer required
  • Personal Accountability: Regularly demonstrates personal accountability for their decisions, their actions, and the actions of their team and domain; answers to customers or leadership when outcome does not meet expectation required
  • Dedication: Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes on a 24x7x365 basis to support the operation required.


Voice Skills (Voice Experience not required)

  • Responsible for configuration and setup of CISCO Unified Communications manager equipment and CISCO Unity Voice mail
  • Support all advanced intelligent call routing platforms such as Genesis and Cisco call manager as well as utilizing CTI technology to integrate voice and data information flows.
  • Provide 24/7 maintenance and support for the Client's Enterprise and contact center voice and network
  • Responsible for incident, change and problem management of non-contact center related voice platforms
  • Ensure the availability, performance, and operational integrity of Enterprise Voice Operations domain
  • Communicates the business impact and ensures the right resources are engaged within incident management to quickly resolve operational issues
  • Ensures PCI compliance of production voice infrastructure
  • Encourage and enforce compliance to IT Service Management process and procedures
  • Ownership of incident, problem and change management enterprise voice-related issues
  • Accountable for timely identification of voice services, problems and resolution of service incidents using AT&T Business Direct, Verizon Enterprize Center
  • Manage the voice network through vendors and 3rd party relationships with multiple domestic and international carriers. (i.e.: SITA, AT&T, Verizon, BT, etc.
  • Monitor inbound (Domestic & international toll-free networks) terminating in multiple domestic and international contact centers. Cisco Cube Genesys-CCPulse, CME, & Avaya CMS
  • Fast response to problem identification, notifying affected groups and timely problem resolution using, Prognosis, Empirix and HP Service Manager
  • Escalation to 3rd and 4th level support, confirmation of resolution, and followup on incident documentation
  • Ensure availability, performance and operational integrity of network operations using NNMI and HP Network Automation
  • Coordinate, troubleshoot, track and escalate Voice and Network issues and activities with internal and external technology team to support operational needs of the business for voice and network.

Required Skills : Network,Cisco
Additional Skills : Analyst,Network Engineer
Refer code: 7892040. Goli Tech - The previous day - 2024-01-23 06:17

Goli Tech

Arlington Heights, IL
Popular Network Analyst jobs in top cities

Share jobs with friends

Related jobs

Network Analyst Iii

Credit Analyst

Gpac Talent Network

Springfield, IL

4 weeks ago - seen

Credit Analyst

Gpac Talent Network

Freeport, IL

a month ago - seen

Credit Analyst

Gpac Talent Network

Decatur, IL

a month ago - seen

Credit Analyst

Gpac Talent Network

Carbondale, IL

a month ago - seen

Credit Analyst

Gpac Talent Network

Bloomington, IL

a month ago - seen

Credit Analyst

Gpac Talent Network

Effingham, IL

2 months ago - seen

Credit Analyst

Gpac Talent Network

Rockford, IL

2 months ago - seen

Underwriting Quality Assurance Analyst

Warrior Insurance Network

$70.7K - $89.6K a year

Bedford Park, IL

2 months ago - seen

Quantitative Analyst

Pma Financial Network

Naperville, IL

2 months ago - seen

Analyst - Global Network Planning (Hybrid)

United Airlines

Chicago, IL

2 months ago - seen

Non-Clinical - Human Resources- Benefits Analyst

E-Talent Network

Chicago, IL

3 months ago - seen

Personal Auto Underwriting Quality Assurance Analyst

Warrior Insurance Network

$61.4K - $77.8K a year

Bedford Park, IL

3 months ago - seen

Forms and Insurance Product Analyst

Warrior Insurance Network

$55.1K - $69.7K a year

Bedford Park, IL

3 months ago - seen

Senior Network Analyst - Help Desk

Illinois Municipal Retirement Fund

Oak Brook, IL

3 months ago - seen

Healthcare Data Analyst

Medical Home Network

$71,000 - $105,000 a year

Chicago, IL

3 months ago - seen

IT Business Analyst Intern

Network Distribution

Schaumburg, IL

3 months ago - seen

Forms and Insurance Product Analyst

Warrior Insurance Network

Chicago, IL

3 months ago - seen