Address
Form of workDeadline for internal candidates is March 27, 2024.
INTRODUCTION
The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and pension retirement benefits to employees of local governments and school districts in Illinois (with the exception of the City of Chicago and Cook County). We are the second largest-and best funded-statewide public pension system in Illinois, IMRF serves approximately 3,000 municipal employers in the State. We are an award-winning organization, located in Oak Brook. IMRF is offering a great opportunity for the right person who has excellent Microsoft technical experience, Help Desk experience and communications skills. If you are passionate about Help Desk duties and meet the requirements, we want to hear from you.
SUMMARY:
The Senior Network Analyst -Help Desk will be primarily responsible for providing excellent customer service to our internal staff for all of their PC/network needs.
Essential Duties and Responsibilities:
• Staff the Help Desk, solving complex as well as common problems related to PCs, printers, servers, hardware, software, network access and network connectivity
• Install PC hardware and software
• Perform network user-administration tasks, such as creating new users, assigning /changing rights, monthly off-hours patching, resetting passwords and unlocking accounts Perform workstation & Telecom support for IMRF staff
• Set up and manage network printing
• Troubleshoot and resolve Help Desk issues both workstation and network-related
• Maintain inventory records in TrackIt; ensure that TrackIt Inventory is up-to-date and complete
• Perform workstation & Telecom support for IMRF staff
• Perform other duties as required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
AA required; Bachelor's Degree preferred.
AND
5 years of experience in IT support and networking
Certifications are preferred.
IMRF Benefits:
• Generous insurance benefits, including medical and dental
• 35-hour base work week, Monday - Friday
• Death, disability, and pension retirement benefits as a member of IMRF
• Paid vacation, 12-13 paid holidays and 2 personal days
• Business casual attire
• Award-winning organizational approach to performance excellence
INTRODUCTION
The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and pension retirement benefits to employees of local governments and school districts in Illinois (with the exception of the City of Chicago and Cook County). We are the second largest-and best funded-statewide public pension system in Illinois, IMRF serves approximately 3,000 municipal employers in the State. We are an award-winning organization, located in Oak Brook. IMRF is offering a great opportunity for the right person who has excellent Microsoft technical experience, Help Desk experience and communications skills. If you are passionate about Help Desk duties and meet the requirements, we want to hear from you.
SUMMARY:
The Senior Network Analyst -Help Desk will be primarily responsible for providing excellent customer service to our internal staff for all of their PC/network needs.
Essential Duties and Responsibilities:
• Staff the Help Desk, solving complex as well as common problems related to PCs, printers, servers, hardware, software, network access and network connectivity
• Install PC hardware and software
• Perform network user-administration tasks, such as creating new users, assigning /changing rights, monthly off-hours patching, resetting passwords and unlocking accounts Perform workstation & Telecom support for IMRF staff
• Set up and manage network printing
• Troubleshoot and resolve Help Desk issues both workstation and network-related
• Maintain inventory records in TrackIt; ensure that TrackIt Inventory is up-to-date and complete
• Perform workstation & Telecom support for IMRF staff
• Perform other duties as required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
AA required; Bachelor's Degree preferred.
AND
5 years of experience in IT support and networking
Certifications are preferred.
IMRF Benefits:
• Generous insurance benefits, including medical and dental
• 35-hour base work week, Monday - Friday
• Death, disability, and pension retirement benefits as a member of IMRF
• Paid vacation, 12-13 paid holidays and 2 personal days
• Business casual attire
• Award-winning organizational approach to performance excellence
