Address
Form of workSummary:
Serves as a patient advocate, liaison, and adviser/educator to assist patients with navigating the continuum of care.
Detailed responsibilities:
Continuously reviews and evaluates patient progress as outlined within the plan of care. Communicates plan of care to Patient and Family and solicits concerns, questions, and issues for resolution.
Provides emotional support, counseling, clinical education and expert guidance to patients and families to promote their ability to understand and meaningfully participate in the healthcare process and personal decision-making.
Serves as a liaison between Patient and clinical staff, administration, physicians, and community/external resources to coordinate/maximize resources and identify/resolve barriers to the plan of care.
Assists patients and families with resolving financial, psychosocial, functional, and administrative issues by advising of options and referring to appropriate resources. Intervenes as appropriate to advocate for Patient and Family.
May collect and assess data to identify quality trends or actual sources of risks to patients and employees. Collaborates with multidisciplinary team and committees with respect to quality outcomes.
Competencies and skills:
Essential:
STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
EFFECTIVE COMMUNICATION - EDUCATION: Communicates effectively with various audiences using the most appropriate method for the situation.
PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
PROFESSIONAL CREDIBILITY: Maintains a credible and professional image by modeling organizational values and exhibiting knowledge and skills required to contribute to team/department/organizational goals.
PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
Education:
Essential:
Accredited Program
Credentials:
Essential:
Registered Nurse License
BLS Certification
Education equivalent experience:
Essential:
Graduate of an accredited registered/Professional Nursing Program or MSW degree.
Other information:
Complexity of Work: Requires critical thinking skills, effective communications skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: One (1) year of experience in related field.
If RN, must be licensed. Master's in Social Work (MSW) degree preferred if degreed.(RT) and certified in Radiation Therapy (T) by the American Registry of Radiologic Technologists (ARRT) - Radiation Therapy License required if working in Radiation Oncology.
Working conditions:
Essential:
Bending and Stooping 0.00%
Climbing 0.00%
Keyboard Entry 0.00%
Kneeling 0.00%
Lifting/Carrying Patients 35 Pounds or Greater 0.00%
Lifting or Carrying 0 - 25 lbs Non-Patient 0.00%
Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 0.00%
Pushing or Pulling 0 - 25 lbs Non-Patient 0.00%
Pushing or Pulling 26 - 75 lbs Non-Patient 0.00%
Pushing or Pulling > 75 lbs Non-Patient 0.00%
Reaching 0.00%
Repetitive Movement Foot/Leg 0.00%
Repetitive Movement Hand/Arm 0.00%
Running 0.00%
Sitting 0.00%
Squatting 0.00%
Standing 0.00%
Walking 0.00%
Audible Speech 0.00%
Hearing Acuity 0.00%
Smelling Acuity 0.00%
Depth Perception 0.00%
Distinguish Color 0.00%
Seeing - Far 0.00%
Seeing - Near 0.00%
Bio hazardous Waste 0.00%
Biological Hazards - Respiratory 0.00%
Biological Hazards - Skin or Ingestion 0.00%
Blood and/or Bodily Fluids 0.00%
Communicable Diseases and/or Pathogens 0.00%
Cytotoxic Chemicals 0.00%
Dust 0.00%
Gas/Vapors/Fumes 0.00%
Hazardous Chemicals 0.00%
Hazardous Medication 0.00%
Computer Monitor 0.00%
Domestic Animals 0.00%
Fire Risk 0.00%
Heating Devices 0.00%
Magnetic Fields 0.00%
Moving Mechanical Parts 0.00%
Needles/Sharp Objects 0.00%
Potential Electric Shock 0.00%
Potential for Physical Assault 0.00%
Wet or Slippery Surfaces 0.00%
Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida's largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:
- Medical and Surgical Services
- Emergency Room and Level I Trauma Center
- Memorial Cancer Institute
- Memorial Cardiac and Vascular Institute
- Memorial Neuroscience Institute
- The Family Birthplace
- Women's Services
- Wasie Neonatal Intensive Care Unit
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
