Multi-Store Retail & Service Manager

Multi-location Retail & Service Manager

Old Town Bluffton and Shelter Cove Hilton Head

Key Responsibilities:

Product Ordering and Inventory Management:

• Conduct regular inventory checks and order necessary products and items.
• Balance stock levels for optimal product availability.
• Coordinate with the owners for order approvals, maintaining both autonomy and oversight.

Merchandising:

• Coordinate with owner for implementing effective merchandising strategies.
• Ensure the store’s appearance aligns with brand standards.

Customer Service:

• Resolve first-level customer service issues.
• Escalate complex issues to the owners as needed.

Operational Efficiency:

• Oversee daily store operations for smooth functioning.
• Collaborate with the team for operational tasks.
• Maintain Standards of Operation while also contributing to the SOP as an evolving document.  

Personnel and Scheduling:

• Aid in recruitment, creating work schedules and regular employee reviews.
• Recognize team member talents and empower them as appropriate with delegated tasks.
• Conduct initial training of new hires, as well as ongoing continuing education.
• Maintain our strict drama-free environment by modeling positivity, emotional regulation and professionalism at all times.

Your leadership

At Woof Gang Bakery, it is all about connection. People are at the heart of who we are, especially those who care for our stores. We connect our dogs, cats, and neighborhood, creating a positive daily impact. We believe in working together to make a difference.

You will be a role model for all associates in relation to the store operations standards and procedures. You will lead your team to deliver quality pet parent service and a great work environment. You will be working in an energetic store environment where you will be able to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. 

You will be great in our stores as a store manager if you

• Love animals and people
• Like to sell by identifying customers' pets' issues/needs and providing solutions
• Understand how to create an excellent pet parent service experience
• Enjoy managing others and modeling exemplary work
• Have great communication skills with owners, team and clientele.  
• Are open to learning new things
• Love working in a team and appreciate the chance to collaborate
• Lack an ego and insecurities that negatively impact your working environment
• Feel comfortable with responsibilities like cash handling and store safety
• Like a fast-paced, energetic work environment
• Can maintain a clean and organized workspace
• Have a well-functioning life outside of your job
• Are comfortable working with technology across multi devices and platforms

Qualifications for the position

• Meet Woof Gang Bakery and Grooming Bluffton and Hilton Head Island stores operating policies and standards, including providing quality pet parent experiences and expertise in our products, cash handling, and store safety and security
• Maintain regular and consistent attendance and punctuality
• Available to work flexible hours, including early mornings, weekends, nights, and holidays
• Six (6) months of experience in a position requiring constant interaction with pet parents
• At least one (1) year of experience delegating tasks to other employees and coordinating the functions of four (4) or more employees

Knowledge, skills, and abilities

• Ability to direct the work of others
• Great communication skills
• Understand the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships and engage teams

This job summary describes the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the position you are hired in.

At Woof Gang Bakery, we are committed to the health, well-being, and care of all pets, and our team members strive to help pet parents make choices that promote lifelong health for our furry friends. We strive to impress our customers with the look and feel of our store. With a heavy emphasis on store presentation, our team members play an integral role in helping our pet parents find what they need right when they need it. Also, you will be essential in executing merchandising, stocking, and pricing strategies.

We believe that building relationships is the key to success. Relationships with our team foster respect and professional growth. And our relationships with our guests and the local community differentiate us in the pet industry.

We embrace diversity and inclusion: All team members respect each other, our guests, and our furry friends. Our workplace offers a safe and caring environment where we put our groomers and team members first.

We are looking for people like you who want to grow with us and make a difference in this world by caring for our unique and loyal friends. 

Why Woof Gang Bakery?

At Woof Gang Bakery, we love what we do. Our furry friends mean the world to us. Passion and care for animals are at the core of everything we do. Grooming with love since 2007, we take the stress out of grooming and put love into it.

We believe in offering our pets a personalized grooming experience with the love and care they deserve to help them look their very best! We carry the best pet food, and our bakery treats are made fresh with natural ingredients, free from artificial colors, flavors, and preservatives.

We are a locally owned, neighborhood, leading pet retail and grooming franchise system with more than 200 locations open or under development across the United States.

The Woof Gang promise

• We are committed to the happiness, health, and well-being of pets. And also, how they look!
• The well-being and safety of our pets are our top priority.
• We care for our furry friends as if they were our own.
• We bring joy and kindness to all pets and parents who enter our stores.
• We take the stress out of grooming and put love into it.
• We believe that everyone deserves a treat.

Work with us! Love what you do every day at Woof Gang Bakery!