Multi-Location Shop Manager - The Penny Ice Creamery

THE PENNY ICE CREAMERY | Made From Scratch

www.thepennyicecreamery.com

The Penny Ice Creamery is currently seeking an exceptional, passionate leader to join our team as a Shop Manager!

The Shop Manager role is a great fit for an ambitious, organized, mature professional who is excited and prepared to manage and oversee varying Penny teams and locations. This person represents our well-established brand in both Santa Cruz County and Santa Clara County.

The Penny Ice CreameryShop Manager ensures the smooth and efficient daily operations of multiple locations in the South Bay. This person must be a hands-on, dynamic leader who is comfortable in taking full responsibility for multiple shops. The Shop Manager is able to quickly adapt and change gears throughout the day; they are available on a consistent and reliable basis to meet all shop needs and staffing needs as they arise.

The Shop Manager works closely with Upper Management to achieve business objectives at the shop level by implementing strategy through a combination of skillful execution and effective leadership. A strong sense of ownership and personal autonomy are required to succeed in this role, as well as the ability to build and nurture vital relationships with team members, vendors, patrons and the surrounding community.

• Downtown Santa Cruz
  
• Pleasure Point in Capitola
  
• Aptos Village
  
• Scotts Valley
  
• Palo Alto
  
• Los Altos

Job Duties & Requirements:

Staff Management

• Train, manage, coach, and discipline staff; upholding expectations of excellence
  
• Ensure smooth daily operations at all times
  
• Schedule staff and analyze labor cost on a weekly basis
  
• Communicate with staff regularly; perform weekly check-ins to ensure success
  
• Be the first point of contact for staff inquiries, questions, and concerns
  
• Monitor and manage staff breaks
  
• Conduct working interviews to assess potential candidates
  
• Anticipate future staffing needs; strategize with Upper Management
  
• Monitor staff adherence to business policies and take corrective actions as needed
  
• Build and maintain a strong, hands on managerial presence in multiple shops
  

Guest Service Management

• Demonstrate excellence, warmth and professionalism in all guest service interactions
  
• Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business
  
• Uphold The Penny Ice Creamery reputation and that of The Glass Jar, Inc.
  
• Resolve delicate guest service situations with poise and professionalism
  

Inventory Management

• Oversee product quality at multiple locations
  
• Conduct weekly paper goods inventory at multiple locations and place orders as needed
  
• Conduct regular kitchen and ice cream inventories for multiple locations
  
• Coordinate deliveries of product across locations using requisition protocol
  
• Monitor & order apron, towel, sanitizer and soap inventory as needed
  
• Monitor inventory for all products or items at multiple locations as needed
  

Shops Management

• Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits
  
• Oversee daily shop upkeep to maintain an impeccable presentation
  
• Maintain and troubleshoot essential equipment, communicating any major issues to Upper Management
  
• Manage change banks; Monitor deposits and cash reconciliation for accuracy
  
• Make cost-cutting and efficiency recommendations to Upper Management based on regular assessment

Benefits & Perks Include:

The Glass Jar, Inc. is a farm-to-table restaurant group established in Santa Cruz, CA with a focus on the nexus of food and community. The Glass Jar, Inc. owns and operates The Penny Ice Creamery, The Picnic Basket, and various community events.

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At The Glass Jar, Inc., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Glass Jar, Inc. believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.