Msp Help Desk Technician

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
ALLO Business Managed Services is focused on improving business performance by automating and streamlining operations for individuals and teams in various industries. We are looking for a Help Desk Technician to provide technical assistance to our clients. You will diagnose and troubleshoot software and hardware problems. You will help install, upgrade, and troubleshoot hardware and software systems.
RESPONSIBILITIES:

• Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
• Contact clients via email, chat, phone, and written communication.
• Ability to give clear technical instructions.
• Provide timely and accurate solutions to customer's technical problems and ensure prompt and accurate customer service to increase client satisfaction.
• Plot a course of action to resolve customer issues or fulfill their request.
• Exercise ongoing judgment about which issues are the most important, and multi-task to get the job done.
• Become proficient in working with our systems and understanding our products over a three-month period.

*This is an in-office position in Yuma, AZ*
EDUCATION:

• Education Qualifications: a degree or equivalent in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus.
• Relevant job experience is described as: job experience with similar essential duties and/or in similar industry

EXPERIENCE:

• Customer Service experience highly desired.
• Must be technical in nature and have a strong desire to troubleshoot and solve complex customer issues, sometimes independently.
• Ability to effectively address customer expectations and respond promptly to customer needs.
• Demonstrate accuracy, thoroughness and attention to detail. Always looking for ways to improve and promote quality.
• Proficiency documenting and communicating technical situations with internal and external teams.

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent Customer Service Skills.
• Strong analytical skills and ability to convey that information succinctly and clearly.
• Strong interpersonal, teamwork, conflict resolution and negotiation skills.
• Strong time management, organizational, and prioritization capabilities.
• Excellent oral and written communications skills internally and customer-facing with a focus on training.
• Well-versed in communicating at both the technician as well as customer level.
• Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
• Ability to remain approachable in a fast-paced environment.

REQUIREMENTS:

• Remain stationary for extended periods.
• Ability to communicate information.
• Ability to operate a computer.

People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:

• Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.