Help Desk Technician

• Growth possibilities
• Competitive Health & Welfare Benefits
• Company paid Basic Life insurance: $50,000 for each employee
• Company paid Long-Term Disability benefits
• 401k plan with company match
• Employee Appreciation Days
• Employee Wellness Events
• Competitive pay

Other benefit offering includes:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Job Summary:

The Helpdesk Technician provides technical support and desktop technology management for all on-site and off-site GlobalMed employees. This role is also responsible for supervising the work of other Help Desk staff members.

Duties & Responsibilities:

• Provide hands-on troubleshooting and installation of information technology systems.
• Respond to helpdesk tickets in an orderly fashion.
• Prioritize urgent vs important requests under the supervision of the Director of IT.
• Provide prompt, cordial face-to-face interactions with all employees of GlobalMed.
• Delegates workload to other Helpdesk Technicians to ensure all work tickets or tasks are accomplished on time to meet customer expectations and needs.
• Resolve low-impact issues to the best of their ability and seek out assistance from the IT support team where needed or escalate to Director of IT.
• Maintain IT asset inventory and provision hardware as needed in accordance with Equipment Request Work Items and with approval from the Director of IT.
• Pursue and track warranty claims and license expirations.
• Document all activities within the work tracking system as training dictates and document new procedures for systems acquired by the business.
• Make the business successful by removing technical impediments for users wherever needed and by using whatever resources are available.
• Work with IT staff to establish industry best practices for managing technical assets within a HIPAA environment.
• Performs other related duties as assigned.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• A+ Certification, Microsoft Certification, Basic TCP/IP Networking knowledge, Active Directory administration.

Skills & Competencies:

• Familiar with Windows/Windows Server
• Familiar with Windows Active Directory
• Familiar with group policy administration.
• Familiar with VoIP, Microsoft 365 administration, MAC, iOS, Android
• Azure active directory and Azure DevOps experience, preferred
• Skills to maintain and troubleshoot various software and programs such as Asset Management software, Adobe, Microsoft 365 suite, SharePoint, Security Access software, Remote Support software, 3D design/engineering software, Security camera software, Climate control, and multi-factor authentication.
• Experienced in the setup, troubleshooting of hardware/software and maintaining desktop computers, laptops, printers/scanners, smart TV’s and various peripheral devices.
• Confidence and attention to detail. Needs to be able to work with limited supervision.
• Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands & Work Environment:

• Ability to work at least 40 hours per week.
• Ability to utilize keyboard, mouse and computer for up to 6-8 hours per day.
• Ability to utilize telephone/video conferencing for approximately 2-4 hours per day.
• Ability to lift and/or move at least 25 pounds.
• Ability to perform simple grasping, including handwriting, paper manipulation, sorting, folding, etc. periodically throughout the entire workday.
• Occasionally remain in a stationary position throughout day.
• Frequently move about inside and outside the premises, able to work under desk.

GlobalMed is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind and to promoting an environment that fosters inclusion, diversity, and mutual respect among our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law. GlobalMed is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, and any other terms and conditions of employment. We actively seek diversity in our workplace and encourage candidates from all backgrounds to apply. Reasonable accommodations will be made for qualified individuals with disabilities.