Field Service Technician - Help Desk

Position Type:
Technology/Computer Technician
Date Posted:
1/31/2024
Location:
Technical Services
Date Available:
ASAP
Closing Date:
Until Filled
FLAGSTAFF UNIFIED SCHOOL DISTRICT NO. 1
Field Service Technician - Help Desk
Position Title: Field Service Technician - Help Desk
Department/Section: Technical Services
Supervisor: Assistant Director of Technology
Hourly Rate: $24.25 - $25.00hour (depending on experience)
Pay Grade: 101
Schedule: 40 hours/week; Monday-Friday 7:30 am - 4:30 pm; 12-month position; Benefits offered; Arizona State Retirement System eligible
SUMMARY OF FUNCTION
Help desk coordinator responsibilities consist of answering calls, entering helpdesk tickets, planning, organizing, and assisting the technical services team in prioritizing day-to-day activities.

1. Manage the calls received on the helpdesk phone line.
2. Assist the technical services team in prioritizing day-to-day support.
3. Enter and update helpdesk tickets.
4. Provide technical assistance to teachers and staff.
5. Troubleshoot and resolve hardware and software issues.
6. Provide support for Apple devices (laptops, iMacs, iPads, Apple TV's)
7. Provide support for MS Windows laptops and desktops.
8. Provide support for printers.
9. Provide support for software applications.
10. Create and maintain support documentation.
11. Respond to service request entered in the Helpdesk system.
12. Perform occasional night and weekend work.
13. Perform other job-related duties as assigned.

QUALIFICATIONS

• Associate degree in Technology, CIS or Computer Science preferred or equivalent work experience.
• Arizona driver's license and a good driving record.
• 3 years of experience working in Technology.
• Ability to create spreadsheets and documentation.
• Working knowledge and skills supporting these operating systems: Win10, macOS and iOS.
• Working knowledge and skills using a Helpdesk system, Google Apps, Office 365 and Microsoft Office.
• Working knowledge of networking technologies including DHCP, DNS, TCP, WIFI.
• Ability to diagnose and correct software and hardware problems.
• High level of English proficiency for completing tasks and communications.
• Excellent customer support, communication and interpersonal skills.
• Possess leadership, active listening, and conflict mediation skills
• Demonstrated ability to use independent judgment to set priorities and make decisions.
• Ability to stand and sit for extended periods of time, and lift 50 pounds.
• High school diploma or equivalent certification.

Essential functions of this position include: walking; working with and around other FUSD staff; dealing with interruptions; repetitive motion (hand-wrist) for keyboarding; vision-acuity (near) for monitoring PC screen data; Color vision necessary for working with color coded cables; hearing and speech (ordinary conversation) for communicating with staff and customers; touch (finger dexterity) for keyboarding; Environmental hazards include electrical hazards associated with working with computers.
All who apply will automatically be put into "qualified" status to allow the site administrator the ability to review your application immediately. Therefore, you will not receive any verification email from HR, advising your application has been pushed through.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is occasionally required to move from location to location and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Information contained in this job description is for compliance with the American with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position, and additional duties may be assigned.
Thank you for your interest in the Flagstaff Unified School District. Please submit a complete application. Education information must be included in the application. Complete work history needed for proper placement on the salary schedule. If this information is not complete, your application will be returned.
Current Internal candidates, please contact Human Resources @ HR@fusd1.org for hourly rate information. Years of service and grade movement (up or down) will be considered.
High school diploma or equivalent certification required. All employees are subject to a criminal background check. The Flagstaff Unified School District is committed to a policy of nondiscrimination in relation to race, color, religion, gender expression, sexual orientation, military status, age, national origin, or disability. Offers of employment, contingent upon funding.