Mortgage Underwriting Manager

Job Title: Mortgage Underwriting Manager
Employee Status: Full-time salaried
Estimated Hours/Week: 38 hours per week
Remote: Remote, but prefer candidates live in Michigan for easy commute to Grand Rapids when needed.
What You'll Get: (note varied offerings based on role and hours)

• Weekly Pay
• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
• Retirement options like 401 (k) with company match and pension.
• Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
• Tuition reimbursement
• To see a full list of our benefit offerings - check out this helpful guide!

About this position:
LMCU is looking for a Mortgage Underwriting Manager to manage a team of underwriters utilizing the approved Underwriting Standards set forth by FNMA/FHLMC/FHA/VA/RD/MSHDA. This role communicates and partners effectively with operations and sales staff to provide the best possible service.
What you'll do:

• Acts as a subject matter expert for all LMCU offered products/services, portfolio programs. Maintains in-depth knowledge of agency and investor guidelines from Fannie Mae and Freddie Mac, FHA, VA, RD, MSHDA including, but not limited to Condo Project guidelines and LMCU's Port Non-Warrantable Condo Program (NWC).
• Communicates and partners with all departments from a member service standpoint to ensure overall mortgage member satisfaction scores exceeds an average of 93%+ monthly.
• Leads and mentors an underwriting team. Provides guidance, training, and feedback and acts as an escalation point for team members, making prudent underwriting decisions on loan files.
• Effectively partners with Sales, Processing, Closing Managers to assist with any questions or escalations as they arise ensuring all loans follow regulations and guidelines.
• Assists with loan assignments and underwriting queue load balancing when needed.
• Monitors loan volume and production on a daily and weekly basis.
• Reviews and responds to any Quality loan defects that are cited to determine if accurate and mentors/coach underwriting team on any defect deficiencies.
• Provides documentation in the file if a policy, procedure, or guideline exception is made stating the type of exception and compensating factors to support the decision.
• Performs One on One's with UW team to review performance regarding production, quality, communication, partnership, LMCU Culture.
• Reviews loans for second level reviews for declines and Mortgage loan amounts approvals over UW lending authority.

What You'll Bring:

• Five or more years of experience in a Mortgage Underwriting role, including prior experience effectively leading a team.
• Thorough knowledge and understanding of agency and investor guidelines from Fannie Mae and Freddie Mac, FHA, VA, RD, and MSHDA.
• Ability to analyze risk and make decisions on an exception basis to LMCU portfolio guidelines. Must be agile with the ability to consider compensating factors for approval
• Exceptional written and verbal communication skills, including the ability to effectively communicate both with external members and internal partners.

Who We Are:
We're proud of our past, thrilled with our present, and couldn't be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union, LMCU is one of the top 3 credit unions in the country in terms of mortgage originations and ranked #58 in the nation of all mortgage lenders in 2023. We have the culture, benefits and strength of a credit union combined with the expertise of a top tier mortgage banking firm.
LMCU is a not-for-profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success - benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don't exist at traditional banks.
It's about always doing what's best and right for our members - it guides everything we do.
From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members' lifetime financial needs.
You'll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.
Have additional questions about the role?
You may email us at: Careers@lmcu.org
If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:
Call us at: (616) 242-9790
Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU's online application.
LMCU is an Equal Opportunity Employer