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SalaryIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary:
The Mortgage Service Specialist role makes a difference in our members’ lives by supporting various aspects of the loan servicing including loan boarding, escrow review, and preparing mortgage files within the lending team. This is accomplished by providing the highest quality experience for both internal and external members.
Principle Duties and Responsibilities
Willingness and ability to exhibit Wellby Core Values every day.
Works with purpose and is driven to provide the best team member experience.
Assist with Team Chats, Phone Calls, etc. with all existing Mortgage Related inquiries.
Review payment options and assist members with setting up automated payments.
Review & Approve Mortgage Wire Requests
Home Equity & 1st Mortgage loan boardings to DMI.
Wire initial escrow funds to DMI.
Wire daily payment funds to DMI.
Process Release of Lien documents
Sort daily mail
File Real Estate Deed of Trusts & Modifications with the appropriate county.
Prepare HELOC and Home Improvement Draws.
Close Internal HELOC’s at borrower request.
Assist Title Company with payoff requests.
Prepare original files for in-house storage.
Download Mortgage Servicing File in preparation for DMI.
Pull mortgage files for paid in full loans and mail the Deed of Trust / Note to appropriate party and prepare the remainder of the file for scanning /storage.
Review DMI Loss Mitigation packets & Foreclosure Accounts.
Understand the Secondary Market
Prepare files to send to GSEs.
Create and review Early Payoff reports.
Quality Assurance Checklists to ensure service standards meets contractual and GSE performance metrics.
Performs other duties as assigned.
Knowledge, Skills, and Abilities (KSA)
Knowledge of Wellby’s organizational functions, and general operating policies and procedures.
Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
Knowledge of personal computer, utilizing Microsoft Office Suite.
Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
Ability to interpret regulations affecting the Credit Union
Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Ability to problem solves, investigate complex issues including not limited to property taxes, Insurance, advanced escrow.
Ability to work effectively across organizational departments and functions to achieve strategic goals.
Ability to work in a fast-paced team environment with exceptional customer service skills.
Ability to communicate clearly and concisely, orally and in writing.
Ability to motivate others and to work in a large cross-functional team dynamic.
Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision and establish and maintain effective working relationships with other team members.
Ability to coordinate several concurrent activities simultaneously.
Supervisory Responsibilities
Team member does not have supervisory responsibilities.
Complexity & Scope of Work
The team member performs a variety of related tasks which are mostly routine but are sensitive in nature.
Non routine situations or conflicts are usually referred to the supervisor for resolution.
Instructions to the team member may be general or specific in nature.
Courses of action are determined by established procedures and/or the Manager of Loan Servicing
The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.
Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting; standing, reaching, and grasping, operating computers and other office equipment, moving about the office; and attending possible onsite and offsite meetings. The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.
The ability to observe details at close range (within a few feet of the observer).
Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
The noise level in the work environment is usually moderate.
Work involves the typical risks and discomforts associated with an office environment but is usually in an area that is adequately cooled, heated, lighted, and ventilated.
Minimum Qualifications
High School Diploma or equivalent required
Bachelor’s degree preferred.
Minimum one (1) to three (3) years of Insurance/loan servicing or similar experience
Possess well-developed professional communication
Position requires a high level of organization, management of multiple tasks, the ability to work in a team, and collaborate with others.
For All Candidates:
This is a Full-Time, Hourly (Non-Exempt) position role.
