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SalarySSD Alarm has an available position for Monitoring Center Specialist – Alarm Monitor to join our team in Anaheim. Various shifts - to include weekends and holidays. This is a professional environment with a stable company!
Benefits:
We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations.
Job Duties:
- Respond to residential and commercial alarm signals, based on established company policies and procedures, when triggered and alerted on computer
- Answer high-volume of phone calls, strong computer skills
- Dispatch security or emergency personnel, if applicable, to premises after receiving alarm signal
- Interact with customers, customer emergency contacts, and emergency dispatchers while responding to residential and/or business alarm signals
- Establish and maintain rapport during dispatch calls with fire, medical, and law enforcement agencies throughout the United States
- Understand and use correct interdepartmental procedures and policies when interfacing with other departments
- Great phone etiquette, comfortable speaking with clients on the phone
- Perform basic troubleshooting
Requirements:
- Strong verbal and written skills required – able to handle a high call volume and excellent customer service
- Type a minimum of 40wpm
- Answer high-volume of phone calls
- Strong computer skills
- Good written and verbal communication skills
Job Type: Full-time
Pay: $20.00 - $20.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 10 hour shift
- Evening shift
- Night shift
Weekly day range:
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
