Microsoft Endpoint Manager

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

The Manager, Endpoint Services is responsible for the planning, implementation, and management of the organization's IT endpoint environment. This includes all desktop and laptop hardware and software computing platforms, mobile devices, and other endpoints used by employees and associates. The manager is also responsible for assessing and implementing new endpoint technology standards, policies and procedures, and for ensuring that all IT endpoints are following the organization's configuration and security standards.

This is a hybrid position.

Responsibilities:

• Manage the planning, implementation, and maintenance of the organization's IT endpoint environment.
• Oversee the selection, acquisition, and deployment of IT endpoint hardware and software.
• Operate and maintain enhancement and security patches on all endpoints
• Develop and implement IT endpoint security policies and procedures to protect the organization's data and systems from unauthorized access, use, disclosure, disruption, modification, or destruction.
• Manage a team of IT endpoint engineers and technicians.
• Provide technical leadership and guidance to the IT team and to the organization as a whole.
• Stay up-to-date on the latest IT endpoint technologies and trends.
• Identify and evaluate new IT endpoint products and services.
• Make recommendations for the improvement of the organization's IT endpoint environment.
• Respond to and resolve IT endpoint incidents and outages.
• Work with other IT departments and with business units to ensure that the organization's IT endpoint environment meets their needs.
• Create and deliver training materials that help users learn how to use new endpoint technologies effectively.
• Provide support to users during the adoption process, including answering questions, troubleshooting problems, and providing feedback.
• Measure and track the success of endpoint technology adoption initiatives.
• Stay up to date on the latest digital adoption technologies and best practices.
• Identify and assess digital workplace needs and opportunities for improvement
• Serve as a digital workplace evangelist within the IT function

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of experience in IT endpoint management, with a focus on endpoint hardware, software, and security.
• Strong technical skills and knowledge of IT endpoint technologies and trends.
• Experience in developing and implementing IT endpoint security policies and procedures.
• Experience in managing a team of IT endpoint engineers and technicians.
• Strong leadership and communication skills.
• Proven experience with Windows, iOS, Android, and Azure Virtual Desktop
• Strong expertise in patch management, Intune, SCCM, and patching best practices.
• Must be proficient in Teams, SharePoint, Outlook, OneDrive, and other 0365 capabilities.

Skills and Abilities:

• Ability to motivate, lead, and positively influence team members
• A thoughtful leader with a collaborative leadership style, can-do attitude, and innovative mindset
• Excellent interpersonal and communication skills with the ability to interact and build trust across all levels of the organization
• Ability to work in a complex matrix organization structure which include holding company and owned subsidiaries
• Proven analytical and problem-solving abilities
• Strong leadership and change management skills
• Strong attention to detail and accuracy
• Strong communication skills – verbal, listening, written & presentation
• Exceptional analytical, conceptual and problem-solving abilities.
• Strong leadership skills with ability to work in teams
• Strong communication (both written and verbal) skills
• Exceptional understanding of the organization’s goals and objectives.
• Strong background in the development of processes and documentation is required.

Culture:

• Demonstrates trust in the process of lean methodologies and tools. Approaches situations through a fact-based lens. Analyzes data, draws conclusions, make recommendations, and present findings. Critically assesses and simplifies processes and controls, and challenge business drivers and risks.
• Embraces the team through strong interpersonal skills and the ability to relate to people at all levels of the organization, including diverse viewpoints. Seeks to understand and involves others in problem-solving. Proven track record of building a team and managing change.

• Moves forward through strong organizational and execution skills. Able to champion core issues, develop resourceful and creative solutions and drive results at all levels of the organization. Strong attention to detail and follow-through skills are a must. Ability to drive successful execution of strategic plans. Adaptable and flexible to changing business conditions and priorities.

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

• Actual pay will vary based on qualifications and other factors